Horrible Patient Interactions:
My son was taken in while visiting his grandmother. Turns out he had strep throat (my grandmother, a nurse, had already diagnosed him). His grandmother told the nurse what she suspected was wrong with him. The doctor came in: never introduced himself, had a gruff, too-busy demeanor when dealing with my son, and said, "So you think he has strep? Ok, we'll do a swab and find out." - and then left. He was in the room less than 1 minute. The bill for that incredible visit, was $400!!
Breakdown: $220 for the office visit, $40 for a rapid strep test, $140 for serviced provided in an urgent care.
To top it all off, after I faxed them our insurance information and billing address, they sent the bill to my mother (the grandmother). When I called them to straighten the bill out, they were rude, belligerent, and defended their billing mistake.
It is companies such as Hometown Urgent Care that make us shake our head and wonder what is wrong with health care in America.
by zanfree on November 09, 2009