Advanced Water Systems
1217 Meadowild Dr
Round RockTX78664
Payment Methods: Visa, MasterCard, American Express, Discover, Cash, Check
Closed
- Sunday
- Closed
- Monday
- 8:00am-5:00pm
- Tuesday
- 8:00am-5:00pm
- Wednesday
- 8:00am-5:00pm
- Thursday
- 8:00am-5:00pm
- Friday
- 8:00am-5:00pm
- Saturday
- Closed
- Average Rating
- Total Reviews
- (2)
Recommended
1
Not Recommended
1
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Description
Rentals, Industrial, Commercial, Residential, Sales, Iron & Sulfur Removal, Financing Available, Disinfection, Degreed Chemist & Microbiologist, Chlorinators, Reverse Osmosis, Submersible Pump Sales & Service, Ultraviolet Light, Water Softeners & Drinking, Water Softeners & Drinking Water Systems, Water Systems, Well & Lake Water Specialists, Whole House Systems, BBB
Member Reviews
Customer is the least important factor:
If there was a less than 1 star, that's what we'd rate Advanced Water Systems.
They INSTALLED our water system 10 years ago, and have been doing all our repairs and we have purchased all filters from them every since. Imagine our surprise a couple of weeks ago when a pump motor went out and needed repair, and at that time we discovered the filters that Advanced Water Systems sent us was the wrong one.
From the date we purchased the house in 2006, we call AWS, tell them we need filters, they send them, all seems right.
The manager, Craig Rogers, told us he did not have record of our system. After 10 years, and whole lot of money, bad business, or a manager that doesn't bother to know his customer base?
We had just changed the filter, that they sent us, when the pump motor went out, and discovered the filter was not the one we were supposed to have. We called and asked to speak to Mr. Rogers regarding the more expensive filter, and the one his company sent us. He never called.
Even though they sent us the wrong filter to begin with,THEIR ERROR, we offered to pay the difference between the two filters. Repairs made, bill came, with a $98 charge for the new filter.
He accepts absolutely no responsibility for the incorrect filter being sent to us, and the bill stands.This despite two of his staff telling us the mistake was that of AWS. So not only did we have to pay for the wrong filter, now we have to pay for the new one.
Needless to say, we will not make the mistake of using them ever again, and will be certain the neighbors around us understand they have to pay twice when AWS makes the error. Maddox family Pflugerville, Texas
They INSTALLED our water system 10 years ago, and have been doing all our repairs and we have purchased all filters from them every since. Imagine our surprise a couple of weeks ago when a pump motor went out and needed repair, and at that time we discovered the filters that Advanced Water Systems sent us was the wrong one.
From the date we purchased the house in 2006, we call AWS, tell them we need filters, they send them, all seems right.
The manager, Craig Rogers, told us he did not have record of our system. After 10 years, and whole lot of money, bad business, or a manager that doesn't bother to know his customer base?
We had just changed the filter, that they sent us, when the pump motor went out, and discovered the filter was not the one we were supposed to have. We called and asked to speak to Mr. Rogers regarding the more expensive filter, and the one his company sent us. He never called.
Even though they sent us the wrong filter to begin with,THEIR ERROR, we offered to pay the difference between the two filters. Repairs made, bill came, with a $98 charge for the new filter.
He accepts absolutely no responsibility for the incorrect filter being sent to us, and the bill stands.This despite two of his staff telling us the mistake was that of AWS. So not only did we have to pay for the wrong filter, now we have to pay for the new one.
Needless to say, we will not make the mistake of using them ever again, and will be certain the neighbors around us understand they have to pay twice when AWS makes the error. Maddox family Pflugerville, Texas
Information from the business
Serving Central Texas For 25 Years
* Water Softerners
* Drinking Water Purifacation
* Lake Water Pumps
Advanced Water Systems has been in business for over 25 years providing thousands of customers with cutting edge water conditioning products for homes, businesses, hotels, and apartment complexes. We also produce systems for ultra-pure rinse water used by national circuit board and...
* Water Softerners
* Drinking Water Purifacation
* Lake Water Pumps
Advanced Water Systems has been in business for over 25 years providing thousands of customers with cutting edge water conditioning products for homes, businesses, hotels, and apartment complexes. We also produce systems for ultra-pure rinse water used by national circuit board and...
