Allstate Insurance: Frank L. Borrelli

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My license was suspended due to a clerical error by Borrelli's office staff. One of my vehicles was somehow dropped from the policy at renewal, which meant that I was unwittingly driving an uninsured vehicle. I received a suspension notice from the DMV for an ins lapse, which I brought to Borrelli's office. They assured me that it was a minor clerical error & that they would take care if it. A few weeks later, a second suspension notice comes. The office staff assured me that the letters must have crossed in the mail & that it was nothing to worry about. Nearly TWO MONTHS later, I was stopped by a County Deputy, (for a missing tail light) who kindly informed me that my license had been suspended & that I should call for a ride home. I called Borrelli's office & emailed him AGAIN about the suspension. He never responded to the email & the staff had a real attitude with me on the phone. They told me not to call back and that if there was a problem, they would call me. When I asked for a call when the matter was resolved, they said no and actually told me to assume everything was okay if I didn't hear back. I had to go above them & contact Allstate directly to get this taken care of. An investigation was also launched by Allstate into Borrelli's practice.

I’ve gotten to know many local families as an Allstate agent in Rochester. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I’m committed to helping Rochester residents assess their immediate and long-term needs and choose options that will...

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I've been with Allstate for over 35 years and have worn many hats. My tenure and experience has allowed me to not only understand the ins-and-outs of insurance, but also to service hundreds of families regarding their protection needs. I can help you protect the things that are important - your family, home, car, boat and more....

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I've been with Allstate for over 35 years and have worn many hats. My tenure and experience has allowed me to not only understand the ins-and-outs of insurance, but also to service hundreds of families regarding their protection needs. I can help you protect the things that are important - your family, home, car, boat and more. One of the things I like...

I've been with Allstate for over 35 years and have worn many hats. My tenure and experience has allowed me to not only understand the ins-and-outs of insurance, but also to service hundreds of families regarding their protection needs. I can help you protect the things that are important - your family, home, car, boat and more. One of the things I like best about working with Allstate is the...