We should have taken our $6K elsewhere:
We had the floors redone throughout our new home by American Flooring- BIG mistake! The installers were not considerate of our newly painted walls and we ended up with dirty hand prints all down them and black marks on our doors. They managed to scrape the paint off our doors, some doorways, and even put a hole in one of the walls. They did not complete the quarter-round molding along the base boards where laminate was installed, left the tack strips accessible for stepping on through entrances of carpeted rooms, and did not even install the laminate correctly in the living room- it was like a trampoline and bounced up and down when stepped on. When I called to complain about this, it took him two days to come and DO NOTHING about it. I was on the phone for days trying to get someone to come fix my floors--- this has delayed our moving in to our new home. When I called to speak to the owner, he was nice but got the installer manager on the phone and he lied about his knowledge of said issues and that some of the things had been resolved. VERY UNPROFESSIONAL!
by monicalu05 on June 29, 2015