Research first! There are many stories like mine.:
Absolutely DO NOT use these people. Techs arrived an hour late, did not have the correct water heater after we specifically stated that a short water heater would be needed. Got the correct water heater, then they had to leave again to get parts. Were gone for an hour, came back, got the heater in and start filling it up, technician LEAVES and goes outside to do something on his phone (he was on his phone almost continuously throughout the episode). At this point a water hose bursts, filling our utility closet with water - damaged our hardwood flooring, there's water in the walls, and they left the big muddy mess for us to clean up. Apprentice working with them admits he forgot to take the cap off, which caused the hose to burst. At this point, we let them know we would prefer they not do the work - they stomp around picking up tools and leave. They ask if we want the water heater, we said no. They go out to the truck and never come back. Call their boss to see if they were coming back and he comes unglued at us, trying to say we're ripping them off, accusing us of stealing the water heater, etc. Oh, and they're going to file a lien on our property because we...we aren't sure of the reasoning, and sue us because their worker says he fell outside of our condo, but we only heard about this after we made the call (about an hour later). They are currently refusing to come get the water heater. We just got off the phone with the county, and they aren't licensed in JeffCo.
Please, guys - come get your water heater, we're just sorry we called you in the first place.
Long story short, don't call these guys - totally unprofessional service.
by dagrrl on January 23, 2018