Betterton & Whitlow

Betterton & Whitlow has been serving the Hampton Roads area for over 30 years. Their experts are equipped to handle all of your automobile repair needs including brakes, transmissions, electrical work, tune-Ups, wheel balancing & alignment, state inspections, engine Analysis, speedometer calibration, front end repairs, and more. They also sell major brand tires, as well as offer complete muffler and exhaust service. Ask about their conditional lifetime warranty.

Highly recommend! I noticed we had an anti-freeze leak coming from near the back of the engine (NOT GOOD). I thought the job was gonna cost more than the car is worth - but luckily it wasn't what I thought it was. My wife remembered that one of her co-workers had been raving about the auto repair shop he'd been using for many years (B&W). I called two or three other places first (but none of them seemed to know what the problem could be & all suggested bringing it in for a diagnosis - extra money - no thanks).
I then called "B&W" & spoke to "Bobby" (the owner - a very friendly guy). I described the problem & w/out hesitation - he said it was likely a "cracked intake manifold" (common for the '98 Mustang 4.6L GT). Ford, in their wisdom, decided to use plastic (which breaks) - when they should've used metal... Fortunately, they learned from their mistake & all the new after-market intake manifolds have been redesigned with METAL - to prevent CRACKING (& come w/a limited lifetime warranty).
So, Bobby fixed us up w/a brand new intake manifold - (at a price we feel was very reasonable - considering the complexity of the job & the time/labor involved). I have to say, these guys must be magicians because the Mustang is purring like a kitten & is running better than it has in YEARS!
It took them a few days to complete the job (Bobby told me it was taking them a little longer than he'd anticipated). I'm now wondering if it's because they spent a little extra time making a few "other" adjustments - to really get her dialed in? All I can say is - I'm impressed! I don't know if I can recall a time when an auto repair shop exceeded my expectations (it's rare). Good auto mechanics are VERY hard to FIND!!! They showed me my old intake manifold & where the crack was & did not try to up-sell me on anything that wasn't necessary... I even asked if any of our other fluids needed to be changed (Brake, Power Steering, Transmission) - & he said they all looked to be okay.
I'm truly amazed at how well the car is running! Bobby, if you're reading this - thank you again!!! If we need other work done - I KNOW WHO to call now.

Service is unreliable. Given several chances but they never measure up. Over a period of years, its sad, but I've found that they aren't up front on some areas and other places are more reliable.

Took my car to Victory Nissan because check engine light was on and they quoted me a cost of $3000 to replace emission system. Second opinion at Betterton & Whitlow quoted $300 plus labor (total $500) to replace the sensors. That was almost 3 years ago and not a problem since. I can always rely on Brian and Bobby to provide excellent service and to provide it with honesty and integrity.

Best quality - best valueover 30 years serving tidewater for024660attr:tires025960attr:alignments039460attr:tiresauto inspection servicesauto repairalignmentbrake service & repairfront end servicetune-ups

Betterton & Whitlow located at 128 Tilden Ave in Chesapeake, VA services vehicles for Oil Change and Lube, Alignment Repair, Auto Body Repair, Auto Repair, Brake Repair, Diagnostic Services, Electrical Repair, Emissions Testing, Engine Repair, Exhaust Repair, Machine Shop Services, General Maintenance. Call (757) 547-3811 to book an appointment or to hear more about the services of Betterton &...