Exceptional!:
I feel that Bill Jacobs truly has taken Customer Service to another level. Everyone in the organization should be proud of how all levels and phases of my car's service experience was TRULY EXCEPTIONAL!!!!!!!
by Mariam on July 28, 2011
I appreciate your help!:
Bill is very good. I said that places take advantage of women and he said he absolutely would not do that because he would not want that to happen to his mother. I appreciated that.
by penny on April 18, 2011
A Special Thank You!:
Bill is enthusiastic and energetic. I appreciated his input on the scheduled and additional work that was done and on his keeping me informed. Bill has a great customer service attitude. Many thanks to the service technician who worked on my car. I do not usually get to the see the person who actually does the work and makes recommendations and am, therefore, not able to thank him in person. Many thanks to the dealership for having loaner vehicles available. This is a great service which adds to the overall customer satisfaction with Bill Jacobs VW.
by Jeannine on April 06, 2011
Compassionate!!!:
I like the way Michael Birch, as well as Virko Tammaru handle all of our car business.
They are compassionate Customer- and Volkswagen people.
by tara kirkland on March 18, 2011