D & B Plumbing Svc Llc
221 E Krepps Rd
XeniaOH45385
Payment Methods: Cash, Check
Open
- Sunday
- Closed
- Monday
- 8:00am-5:00pm
- Tuesday
- 8:00am-5:00pm
- Wednesday
- 8:00am-5:00pm
- Thursday
- 8:00am-5:00pm
- Friday
- 8:00am-5:00pm
- Saturday
- Closed
- Average Rating
- Total Reviews
- (2)
Recommended
0
Not Recommended
0
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Description
D & B Plumbing Service Co., LLC, brings an unmatched commitment to excellence to your plumbing project. We deliver unsurpassed professionalism, expertise and value. Call today!
Member Reviews
Poor Service, does not honor 24 hour service:
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 42053697.
Correspondence regarding this complaint will be emailed to : [email protected]
Please print a copy of this for your records.
Filed on : June 4 2014
Filed by :
Jason Layman
334 Wiltshire BLVD
Dayton OH 45419
Filed against :
D & B Plumbing Service, LLC
221 E Krepps Rd
Xenia OH 45385
Complaint Description:
Did not complete the repair they said they did and have no one to send out to repair, they are tired from a long day while I have no hot water. I have never had such poor customer service as I have with this company. They completed a repair on my water heater, they left, there was no hot water pressure in the house. They returned and restored water pressure and stated all was working well, not true. The same problem existed as before they were called, and now state the pan might be leaking causing the burner would not stay lit, an issue one would think an experienced technician would notice. After calling the technician back he raised his voice to me in a condescending tone telling me I didn't know what I was talking about. After I told him he was the service company that could not fix the issue he hung up on me. I contacted the owner and there is nothing they can do today at 6pm leaving us without water for a 3rd day due to his staff being tired for attending 10 calls or more in a day.
Your Desired Resolution:
I want them to fix what they said they fixed with a competent technician. I do not want the same technician back in my home.
This case will be reviewed by a trade practice specialist at your Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
What would you like to do next?
View the status of your complaint
Return to the BBB Homepage BBB Privacy Policy
Your complaint has been assigned case # 42053697.
Correspondence regarding this complaint will be emailed to : [email protected]
Please print a copy of this for your records.
Filed on : June 4 2014
Filed by :
Jason Layman
334 Wiltshire BLVD
Dayton OH 45419
Filed against :
D & B Plumbing Service, LLC
221 E Krepps Rd
Xenia OH 45385
Complaint Description:
Did not complete the repair they said they did and have no one to send out to repair, they are tired from a long day while I have no hot water. I have never had such poor customer service as I have with this company. They completed a repair on my water heater, they left, there was no hot water pressure in the house. They returned and restored water pressure and stated all was working well, not true. The same problem existed as before they were called, and now state the pan might be leaking causing the burner would not stay lit, an issue one would think an experienced technician would notice. After calling the technician back he raised his voice to me in a condescending tone telling me I didn't know what I was talking about. After I told him he was the service company that could not fix the issue he hung up on me. I contacted the owner and there is nothing they can do today at 6pm leaving us without water for a 3rd day due to his staff being tired for attending 10 calls or more in a day.
Your Desired Resolution:
I want them to fix what they said they fixed with a competent technician. I do not want the same technician back in my home.
This case will be reviewed by a trade practice specialist at your Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
What would you like to do next?
View the status of your complaint
Return to the BBB Homepage BBB Privacy Policy
Information from the business
D & B Plumbing Service Co., LLC, brings an unmatched commitment to excellence to your plumbing project. We deliver unsurpassed professionalism, expertise and value. Call today!
