Dr Hart's Animal Hospital

Since 1997, Dr Hart's Animal Hospital has been providing Animal Hospital Services, Pets And Other Animal Specialties from Cleveland.

Below is a letter that I sent to Hart's after our dog visited Hart's. Their response? No accountability....just pointing the finger at me....told me I was inaccurate and that there were misunderstandings.

I appreciate the conversation we had April 5, 2017. I am setting forth below all that we have gone through since we brought our dog, Chubbs, to your office on March 27:

1. We brought Chubbs in on March 27 and explained that he hadn’t eaten since March 21 and that Chubbs had a history of eating socks, tissue and paper towels. We indicated that we first thought it was the food and purchased 2 different kinds of food, however, that was not the case. Dr. Robert Lang indicated that he seemed healthy and ordered bloodwork.

2. On March 28, Dr. Lang called and indicated that per the bloodwork, Chubbs had an underactive thyroid. He asked if I would authorize additional thyroid testing which would cost $85.00. I indicated that I would.

3. On March 29, I received a call from Hart’s that there was not enough blood to perform the additional testing and could I bring Chubbs in to have additional blood drawn. At this point I indicated that Chubbs had vomited 3 times that day (black vomit) and that I didn’t think it was an underactive thyroid. I scheduled an appointment for March 30. I feel that there was negligence in that Dr. Lang did not listen to us when we indicated that Chubbs is a sock-eater and misdiagnosed him with an underactive thyroid.

4. On March 30, I brought Chubbs in for his appointment and Dr. Lang indicated that he looked healthy. I indicated that he was not healthy, as he had not eaten since March 21, was vomiting black and was not active. Dr. Lang indicated that he thought x-rays would be the next step. The x-rays were performed and it was determined that he had a blockage in his intestine. Surgery was scheduled for March 31.

5. We brought Chubbs in on March 31 for surgery. Dr. Lang removed a sock and 12 inches of intestine. We visited Chubbs at 6:00 pm on March 31. He was hooked up to an IV drip and we had been told was given antibiotics and pain medication. Not until I picked up Chubbs’ records, did I see that he was not locked in his cage properly and was found Saturday morning (April 1) lying in the lobby (not hooked up to any essential IVs) and was bleeding. This is pure negligence. Not only was he to be locked in his cage that night and supplied with the proper IV to help him recover from surgery, WE WERE NOT TOLD THAT THIS HAD HAPPENED.

6. On April 1, we picked Chubbs up at 2:00 and brought him home. We were told by Dr. Hart that the surgery went well, however, if we see any adverse signs, to call her personal cell. Throughout the day, Chubbs was lethargic and was bleeding. Dr. Hart indicated that a small amount of blood was normal. At appointment 11:00 that night, Chubbs bled large amounts of blood/fluid over a large part of our kitchen. I texted Dr. Hart a picture and she indicated that this situation was not good and directed us to the nearest ER hospital.

7. On April 2, at approximately 1:00 am, Dr. Brown, at the Animal Emergency & Specialty Center, performed an approximately 3-hour surgery to remove an additional 6 inches of intestine. Dr. Brown indicated that either (i) not enough intestine was taken out the first time, or (ii) that Chubbs was not sutured up properly. Chubbs was given a 50-50 chance after his second surgery. He could not walk, he would not eat, and he couldn’t lift his head. He had a drain put in him because he was septic, in addition to a catheter. We rearranged our lives to be with him twice a day. As he would not eat, we had to force feed him twice a day.
8. We brought him home on April 5, however, Chubbs still had a drain which we had to attend to every 2 hours. He was on four different types of medication, two of which were antibiotics, one was for rebuilding his liver, as his liver was destroyed, and the fourth was for nausea. Even after he came home on April 5, he had to go back the hospital every day through April 9 due to his condition.

9. On April 10, Chubbs had his first appointment at a new vet, who is continuing him on antibiotics and the liver rebuilding medication. On April 21, additional bloodwork will be performed, in addition to Chubbs having his staples removed.

Two weeks ago today we lost our beloved canine family member. He suffered from a number of things, and was being seen by Dr.Lang. We struggled with his extreme anxiety and pain in his knees and hips. We watched his personality change over the last year and watched the number of medications bottles grow. He was 7. When hypothyroidism was confirmed with a blood test the meds helped a little but...

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