EveryBody Fitness
2234 S Smithville Rd
KetteringOH45420
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Description
Fitness center located near Kettering & Centerville. We are a locally owned gym / health club with state of the art equipment, child care, tanning, towel service. We have cardio equipment including treadmills, steppers and elliptical machines; weight training equipment: free weights, plate loaded machines and pre-loaded machines. We are staffed with Personal Trainers and offer many personal...
Member Reviews
Misleading Claims, Manipulatory Tactics and Unprofessional Conflict Resolution:
My experience was with another location within the same local chain, but relates to the business practices of the chain as a whole: I joined Everybody Fitness a few months ago, when I moved to Kettering. My partner had moved ahead of me, and joined the gym when it was still owned by Cardinal Fitness. He had had a pleasant experience with the new ownership, and so we did not feel it was necessary to research the business before I became a member. My intention was to be able to work out with my partner, so that I would not become a hindrance to his getting to the gym regularly.
Signs outside the facility claimed that the cost was $10 per month. When we went to sign me up, we were shown the various rates, none of which were $10. We thought the signs might be outdated, but received an ad later listing the same price. I was then talked into a more expensive rate, on the premise that fitness classes were to begin shortly. We were told that the expectation was for classes to begin in late October. As time went by, and the classes did not appear, we inquired about them. We were told that construction was necessary, and the contractor's schedule was holding things up. We were told it might take another month. That month passed, and there were not even signs of construction. That was still the case the last time we walked by the gym, about a week ago.
We weren't very concerned about those points, regardless of being limited financially, as our goal of fairly regular gym use was being met in a pleasant environment. My only unpleasant experience was when I heard the trainer on his mobile phone (at a desk next to the exercise machines), complaining about some of his clients, and speaking of them in a derogatory manner. I also let this go.
Then, almost 2 months ago, my partner suffered a seizure. The event cause him to realize that another experience in his past had also been a seizure, and his doctor concluded that he, like his brother, suffered from epilepsy. We discussed the matter, and decided that he should switch his exercise routine from the machines to something lower impact, as physical stress can be a trigger for seizure. We were disappointed that the fitness classes had not yet started, as they might have offered a good alternative for him, that would not cause us to look father from the house (we live across the street from Everybody Fitness). We were also sorry to need to switch providers, as we felt we had a good rapport with with the manager of the facility.
When my partner called to cancel our memberships, we learned that his membership could be cancelled because it was through Cardinal Fitness, but mine was a 36 month contract with no option to cancel, other than if I were to move at least 25 miles away. I reviewed my contract, and sure enough, that was what I had signed without realizing. I did notice, however, that the club maintained the right to cancel my membership for "any or no" reason. So, I thought we could perhaps appeal to the manager, given the aforementioned rapport. We typed up written requests in compliance with the contract, and brought them over. They were not accepted, and we were told that the owner would not consider them. As someone in PR, I tried to point out that a happy former customer is much better than a disgruntled current customer, and that we could therefor be seen as an opportunity to improve the company's image. I cited the 'F' rating from the BBB. This was taken as a threat to complain to the BBB, and the manager then explained to us that there are ways to make complaints to the BBB disappear. She did tell us that if we could get a doctor's note saying that my partner could not use the facility, she might be able to convince her boss.
We were not able to get a doctor's note, as it was our preference to stay on the safe side, not doctor's orders. So, my partner followed up, asking if there might be other options to explore, and was evaded. When called back again, the manager said there was nothing else that could be done, and discourteously ended the call with "Yeah, uh huh." We are still paying dutifully.
Signs outside the facility claimed that the cost was $10 per month. When we went to sign me up, we were shown the various rates, none of which were $10. We thought the signs might be outdated, but received an ad later listing the same price. I was then talked into a more expensive rate, on the premise that fitness classes were to begin shortly. We were told that the expectation was for classes to begin in late October. As time went by, and the classes did not appear, we inquired about them. We were told that construction was necessary, and the contractor's schedule was holding things up. We were told it might take another month. That month passed, and there were not even signs of construction. That was still the case the last time we walked by the gym, about a week ago.
We weren't very concerned about those points, regardless of being limited financially, as our goal of fairly regular gym use was being met in a pleasant environment. My only unpleasant experience was when I heard the trainer on his mobile phone (at a desk next to the exercise machines), complaining about some of his clients, and speaking of them in a derogatory manner. I also let this go.
Then, almost 2 months ago, my partner suffered a seizure. The event cause him to realize that another experience in his past had also been a seizure, and his doctor concluded that he, like his brother, suffered from epilepsy. We discussed the matter, and decided that he should switch his exercise routine from the machines to something lower impact, as physical stress can be a trigger for seizure. We were disappointed that the fitness classes had not yet started, as they might have offered a good alternative for him, that would not cause us to look father from the house (we live across the street from Everybody Fitness). We were also sorry to need to switch providers, as we felt we had a good rapport with with the manager of the facility.
When my partner called to cancel our memberships, we learned that his membership could be cancelled because it was through Cardinal Fitness, but mine was a 36 month contract with no option to cancel, other than if I were to move at least 25 miles away. I reviewed my contract, and sure enough, that was what I had signed without realizing. I did notice, however, that the club maintained the right to cancel my membership for "any or no" reason. So, I thought we could perhaps appeal to the manager, given the aforementioned rapport. We typed up written requests in compliance with the contract, and brought them over. They were not accepted, and we were told that the owner would not consider them. As someone in PR, I tried to point out that a happy former customer is much better than a disgruntled current customer, and that we could therefor be seen as an opportunity to improve the company's image. I cited the 'F' rating from the BBB. This was taken as a threat to complain to the BBB, and the manager then explained to us that there are ways to make complaints to the BBB disappear. She did tell us that if we could get a doctor's note saying that my partner could not use the facility, she might be able to convince her boss.
We were not able to get a doctor's note, as it was our preference to stay on the safe side, not doctor's orders. So, my partner followed up, asking if there might be other options to explore, and was evaded. When called back again, the manager said there was nothing else that could be done, and discourteously ended the call with "Yeah, uh huh." We are still paying dutifully.
Information from the business
We’re not your typical fitness center. EveryBody fitness brings personal training to eveybody. We provide monthly assessments and help our members achieve their goals. Get in the best shape you’ve ever been in. Give us a try and we’ll prove it. We’re here to help you make a permanent lifestyle change and we stick with you every step of the way to achieve lasting results.
Cardinal Fitness Health Clubs help men and women in Chicago, Illinois, Ohio and Indiana find high-quality workout centers at an affordable price. Our gyms offer personal trainers, state of the art equipment. Tanning packages are available at our Channahon, Crest Hill, Des Plaines, Naperville, Schererville, Shorewood, Tinley Park, Valparaiso, West Chicago locations.
Twenty four hour facility!
