Firehouse

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I will NEVER go to the Firehouse again!!!! I went there tonight for the first time for my friends bday and the service was horrid! + they charge an 18% gratutity fee onto your bill without telling you....let me tell you why i would not have tipped this loser a dime! He brought out a dirty glass, he didn't know any of the beers they served or the prices of anything on the menu, he brought my friend the wrong beer and didn't tell him my friend said it was a different color/taste and didn't know the truth until the bill came and found out it was a different beer than he ordered, None of the games worked, and there was almost a fight where the games for the children are and the bar tender watched the entire incident and didn't do anything, the waiter was slower than a turtle at bringing anything out and he was very rude. After I realized the 18% gratuity fee i asked to speak to the manager she told me there was nothing she could do that it is a standard gratuity fee when there are 6 bills (there were only 4 or 5 with our group) and refused to do anything to fix the problem. Firehouse is the worst restaurant I've been to in years! The Firehouse is not a family friendly environment and the service was a complete disgrace!

Firehouse Subs (lunch or dinner sandwiches) is a great fast casual franchise with franchise opportunities in the subs (lunch or dinner sandwich) industry.

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