Horrible customer care!:
When we went to the register, the woman there glared at us before taking the Dvds, and growling "we're having a sale, buy 2 get one free." My boyfriend knowing we're one short, asked if he could go ahead and get the one he pre-ordered. She replied, "No, you can't."
He laughed and than used a minor curse word. I was slightly upset with him myself: but wasn't after the woman said "Don't be upset just because you can't get what you want, got it?" My customer service skills kick in and I ask, "Is there a problem?" The woman chuckled and looked at me menacingly, "Not unless you make it one!" Offended we go to a different employee to complain and she informs me that the snarling vehement woman is THE MANAGER. The only one they have!
I have tried to contact customer care (Which does not exist for FYE) so I am now going to web sites to warn and deter future customers for this business.
This even happened on April 18, 2010
by ashley riane on April 24, 2010