Garocco, Inc. The Pool Construction Company.

LUXE H2O | Pasadena Pool Contractors is a Design/Build/Service Firm that specialize in the design, development & maintenance of new and renovated swimming pools & spas. Our top priority and goal is premium customer service from concept to completion and beyond. We achieve this by giving all our clients optional continued service programs.
All of our customer inspired projects become total...

Ken Poe was highly unprofessional and ruined what would have been an amazing experience and pool. Our pool ended up four feet smaller than it should have been yet was dug and poured to be larger. The pool filler never worked correctly and Ken refused to meet with our inspector who found fault in almost each step of the process. Our pool took more than 6 months and should have been 10k dollars less than the original bid. The plaster peeled after the first summer and Ken would not fix it after repeated calls. He charged us for the larger pool size even though the pool was much smaller. He took our money before the pool was finished and refused to continue the construction until we paid him. We were at his mercy with a pool half finished and three months into the process. It was a NIGHTMARE! Completely unprofessional and dishonest. Our concrete work is such low quality we are having to have it all re-done.

Pools was done in October 2010 and 2 months later foundation is falling (pool seems to be sinking) and grout and tile started cracking. We called him (Ken Poe) several times to come fix it. He said he would come by to fix it but never did. It is now June and he stopped calling us. Ken Poe was paid in full (in CASH). I will be calling the IRS and better business bureau. I have pictures and records of our text, emails and phone calls. He is not one you can trust. Make sure you have everything written down on the contract from electrical covers and wires to how many plants- He is sneaky and will say "it's not in the contract" even if he did a handshake deal. In my opinion His word is dog poop! BE CAREFUL if you work with Ken Poe of Garocco Pools. He will tell you a cheap price and works cheap and will nickel and dime you down to $5 screw

Garocco has been serving Southern California for 3 generations. We specialize in creating pools and landscapes to our clients needs from simple elegant designs to exotic zero edge and negative edge pools. Our gallery on our site www.garocco.com is the best way to see the impressive work we have done for our clients. We also install automatic pool covers that not only improve maintenance costs...