Gorman Mechanical, Inc.
1624 Southeast Pkwy
AzleTX76020
Hours
Payment Methods: Visa, MasterCard, American Express, Discover, Cash, Check
- 24-hr
- Emergency Service
- Average Rating
- Total Reviews
- (6)
Recommended
0
Not Recommended
0
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Description
Gorman Mechanical Inc was founded in 1999, and is located at 1624 Southeast Pkwy in Azle. Additional information is available at www.gormanmechanical.com or by contacting L Michael Mushegan at (817) 238-1616.
Member Reviews
They Take Your Money And Run:
This is formal complaint regarding Gorman Mechanical. The first week of April 2015, we realized our upstairs A/C unit was dead. We called a local company who came out, tested, and determined the unit was indeed dead and needed replacement. We received an estimate for a new unit, and were encouraged to get a 2nd estimate for peace of mind from another company.
The owner of Gorman Mechanical lives in our neighborhood. Based on that fact alone, I contacted them and asked for someone to come out to take a 2nd look, and to receive an estimate on a new A/C.
An employee came by, diagnosed the problem, and also determined the unit was in need of replacement.
On April 2nd, 2015 (Good Friday) we agreed to have Gorman Mechanical not only replace the the broken A/C unit, but to also replace our 2nd unit as well as our furnace. As we were completing the paperwork for financing for the new units, the employee from Gorman Mechanical stated that we could receive a rebate from our local electric company (Tri-County Electric) of roughly $80 per ton per unit, for a grand total of $800 in credits for upgrading to high efficiency units. Being that it was a holiday, we could not call our electric company the day of installation, but stated we would do so on our own. We moved forward, and the new units were installed.
We left for vacation the following week for 10 days. Upon our return, I called Tri- County Electric on April 20th, 2015 and spoke to a representative as to how to process our rebate. The representative stated they had NEVER offered such a rebate. The only rebate on new units that had ever been offered was on heat pumps.
I called Gorman Mechanical the same day and asked for a call back from the man who sold us the new units. He never returned my call.
I made a 2nd phone call on April 21, 2015 and was able to get a hold of the employee. He said he would look into the rebate issue and call me back after I explained what Tri-County had told me. He called back and stated he could get us a $300 maintenance rebate. I told him that was not was offered on the date of sale, and he jumped around the question repeatedly and tried to place blame on me for his mistake. He made excuse after excuse. I asked to speak tot he owner of Gorman Mechanical, and gave him my husband's phone number.
On April 27, 2015, my husband finally received a call back from the owner of Gorman. They spoke for 10 minutes, and my husband instructed him to call me as he had a business meeting to attend.
The owner called me and we spoke for half an hour regarding the issue. He apologized, and said the $300 rebate would be processed. As of today, June 8th, 2015, that has yet to occur, and all contact from Gorman Mechanical has ceased.
We were also told on April 2, 2015 by the employee who sold us the new units, told us our duct work was shoddy and that they would fix that for us. Weeks later, we had someone come out from Gorman Mechanical to look at this. He stated the duct work was fine. I have a very hard time choosing who to believe at this point.
Also, Gorman Mechanical has had to come out three different times to replace our new thermostats. The first time the incorrect thermostats were installed. We were told we would receive wifi thermostats, and they didn't do this. Only when we discovered this, did they fess up that they had put the wrong ones in. The second time, the thermostats were again the incorrect model. The third time, the correct ones were finally installed.
After only two months of having the new units, we already had a clogged drain pipe from one of the units. Gorman Mechanical came out, and said normally they charge to do this, but would dismiss it this time since the units were still new. If they would have tried to have charged me, I would have absolutely refused, especially given the fact they owe us money!
We have made three phone calls to Gorman Mechanical and asked to speak to the owner regarding the pending rebate in the last week. He still has not returned our call.
Do your research before hiring or doing business with this company. They make false promises to gather a sale, and then don't follow through. Communication AFTER sale, is non-existent. Bottom line: THEY TAKE YOUR MONEY AND RUN.
Please go with someone else. We are neighbors of the owner and we've been treated this way! I can only imagine how they treat the general public. Once you sign on the dotted line, they are done with you. We'll be pursing legal action regarding the matter.
The owner of Gorman Mechanical lives in our neighborhood. Based on that fact alone, I contacted them and asked for someone to come out to take a 2nd look, and to receive an estimate on a new A/C.
An employee came by, diagnosed the problem, and also determined the unit was in need of replacement.
On April 2nd, 2015 (Good Friday) we agreed to have Gorman Mechanical not only replace the the broken A/C unit, but to also replace our 2nd unit as well as our furnace. As we were completing the paperwork for financing for the new units, the employee from Gorman Mechanical stated that we could receive a rebate from our local electric company (Tri-County Electric) of roughly $80 per ton per unit, for a grand total of $800 in credits for upgrading to high efficiency units. Being that it was a holiday, we could not call our electric company the day of installation, but stated we would do so on our own. We moved forward, and the new units were installed.
We left for vacation the following week for 10 days. Upon our return, I called Tri- County Electric on April 20th, 2015 and spoke to a representative as to how to process our rebate. The representative stated they had NEVER offered such a rebate. The only rebate on new units that had ever been offered was on heat pumps.
I called Gorman Mechanical the same day and asked for a call back from the man who sold us the new units. He never returned my call.
I made a 2nd phone call on April 21, 2015 and was able to get a hold of the employee. He said he would look into the rebate issue and call me back after I explained what Tri-County had told me. He called back and stated he could get us a $300 maintenance rebate. I told him that was not was offered on the date of sale, and he jumped around the question repeatedly and tried to place blame on me for his mistake. He made excuse after excuse. I asked to speak tot he owner of Gorman Mechanical, and gave him my husband's phone number.
On April 27, 2015, my husband finally received a call back from the owner of Gorman. They spoke for 10 minutes, and my husband instructed him to call me as he had a business meeting to attend.
The owner called me and we spoke for half an hour regarding the issue. He apologized, and said the $300 rebate would be processed. As of today, June 8th, 2015, that has yet to occur, and all contact from Gorman Mechanical has ceased.
We were also told on April 2, 2015 by the employee who sold us the new units, told us our duct work was shoddy and that they would fix that for us. Weeks later, we had someone come out from Gorman Mechanical to look at this. He stated the duct work was fine. I have a very hard time choosing who to believe at this point.
Also, Gorman Mechanical has had to come out three different times to replace our new thermostats. The first time the incorrect thermostats were installed. We were told we would receive wifi thermostats, and they didn't do this. Only when we discovered this, did they fess up that they had put the wrong ones in. The second time, the thermostats were again the incorrect model. The third time, the correct ones were finally installed.
After only two months of having the new units, we already had a clogged drain pipe from one of the units. Gorman Mechanical came out, and said normally they charge to do this, but would dismiss it this time since the units were still new. If they would have tried to have charged me, I would have absolutely refused, especially given the fact they owe us money!
We have made three phone calls to Gorman Mechanical and asked to speak to the owner regarding the pending rebate in the last week. He still has not returned our call.
Do your research before hiring or doing business with this company. They make false promises to gather a sale, and then don't follow through. Communication AFTER sale, is non-existent. Bottom line: THEY TAKE YOUR MONEY AND RUN.
Please go with someone else. We are neighbors of the owner and we've been treated this way! I can only imagine how they treat the general public. Once you sign on the dotted line, they are done with you. We'll be pursing legal action regarding the matter.
Information from the business
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Over 100 years ago, Trane made the decision to stand out from the crowd. To build a comfort system like no other, using uncompromising quality, innovation and reliability. Today their legacy is found in everything Trane makes, from our...
Over 100 years ago, Trane made the decision to stand out from the crowd. To build a comfort system like no other, using uncompromising quality, innovation and reliability. Today their legacy is found in everything Trane makes, from our...
Provides air conditioning and heating services in the Dallas, Fort Worth and surrounding Texas areas. Services include HVAC installation, repair, and maintenance for both residential and commercial customers.
Texas' #1 choice for central air conditioning and heating
* Servicing the entire DFW metroplex
* Residential installations and service
* Commercial installations and service
Gorman Mechanical has been providing reliable heat and air service in the DFW Area and northern Texas for over twelve years, and our family has been in the air-conditioning business for three generations. Combine...
* Servicing the entire DFW metroplex
* Residential installations and service
* Commercial installations and service
Gorman Mechanical has been providing reliable heat and air service in the DFW Area and northern Texas for over twelve years, and our family has been in the air-conditioning business for three generations. Combine...
