Hertz Rent A Car

Hertz Rent a Car, located at Hoover - Montgomery Highway HLE in Hoover, has quality rental cars at great rates for hourly, daily, weekly, or monthly rental.

BEWARE! If I could put a negative star, I would. The staff is incompetent, unorganized, and unprofessional. Their customer service is horrible. Greg, one of the managers there, is a dishonest and rude person. He is not a man of his word and does not promote good customer service on any level. The store opens up at 7:30 am. When we dropped our vehicle off at the body shop, we called for an hour before someone came in and picked up the phone. When we returned our vehicle the guy that checked us out stayed on his cell phone the entire time and just walked away after he checked the car. We had to go ask him if we were done. The car was rented through the insurance company, but they charged us for an upgrade that they gave us because they did not have our requested car. I called and spoke to manager Greg several times. He is the most horrible manager. He told me he would call me back and he did not. He told me that it had been corrected and it was not. I had to put in a call to my credit card company to report the transaction and to the insurance company before action was taken. Very dishonest. They don't appreciate your business. You are just another dollar to them. There are many other places to rent cars, why do business with a company that does not value its customers. I will definitely not rent from them again!! BEWARE!

With almost one hundred years experience in the car rental industry, Hertz car rental is a well known and appreciated car rental company with locations not only in the United States but also all over the world. The company offers high quality car services so you can rest assured your car is in good hands.