Icon Eye Care

Icon Eyecare is located at 3880 Gosford Rd in Bakersfield and has been in the business of Contact Lenses, Prescription since 2006.

I ordered glasses 2 months ago. I have 1 legally blind eye and when the dr asked what I wanted to do with the lens over that eye, I told him to make it the same so it would look even. The Dr changed the prescription without informing me after I placed my order with the sales people out front. 3 weeks later, they came in and I saw the prescription was not the same for both lenses. I refused delivery and demanded they give me what I paid for. So they send it back and another 3 weeks later, it came back and after 1 day of wearing them, I knew something was wrong. I took it back and after 10 mins of arguing with the dr because he would not believe me when I told him it was not clear, he put them in the machine that measures prescriptions and when the prescription popped up different than my prescription, he snatched it off the machine and said he couldn't get a good read and would send them back only because I requested it. 3 more weeks later, they come in again and one lens is sticking out 1/4" on one lens, and flush on the other. This whole time, they would not call me to let me know the glasses were in. I had to keep calling them to ask. A few times I called from work and they would say can we call you back at this number with an update and then they'd call my house number to avoid talking to me. I asked for my money back because I was seriously dissatisfied and didn't want to wait another 3 weeks for them to send the glasses back and MAYBE get it right. They said no refunds. I said I didn't want a refund on the lenses. I was willing to take a hit on the lenses just so I could stop dealing with them. I just wanted a refund on the frames. They said there was nothing wrong with the frames, so I couldn't return them. I had already checked with the attorney general's office and it clearly stated that if a merchant does not offer a refund, it must be posted at the entrance and at the register and that a stamp on the receipt is not sufficient. There were no signs anywhere in the shop. I informed them it was against the law to not let me return it and they continued to refuse.

If at all possible, avoid this place! I have read a few bad reviews about this place and their doctors after all this has happened.