Immediate Response Plumbing and Rooter Service, Inc.
11222 Disco
San AntonioTX78216
Hours
Payment Methods: MasterCard, American Express
- Regular
- HoursMon - SunOpen 24 Hours
- Average Rating
- Total Reviews
- (21)
Recommended
0
Not Recommended
1
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Description
Yard Leaks, Water Heaters, Tunneling, Slab Leaks, Senior & Military Discounts, Restaurant, Residential, Plumbing Re-Routes, Immediate Response to Your Need, Drain Cleaning, Commercial, Apartment
Member Reviews
Way too expensive:
Gave me a quote of over $1250 for a job they told me would take 2.5-3 hours and about $65 in parts. When I asked them why they feel their time was worth $400 an hour, he said that he had overhead. Got another company to do the exact same job for $450. Do not trust any quote from this company. Get another one before you have any work done.
Do not use!:
Dear Sir/Madam:
About an hour ago, your servicemen left my home.
Saturday night, I contacted American Home Sheild about a plumbing problem. I thought there had been a broken line and that dirt was being brought into my piping, because there was a brown, grainy material coming out of my shower, toilets, and faucets. This happened at approximately 1:00 a.m. Sunday morning.
A gentleman from your company contacted me at approximately 10:15 a.m. Sunday morning, stating that a repairman would be at my home between by 2:00 p.m. At approximately 3:15 p.m., I contacted the gentleman who told me that there were two calls ahead of mine but the servicemen would be out at approximately 5:30 p.m. A few minutes later, I contacted the gentleman and suggested that it would probably be helpful to him and okay with me if your servicemen delayed coming to my home until Monday morning. He thanked me and told me that his servicemen could come out first thing Monday morning.
At approximately 7:45--8:00 a.m., Richard and Dimitri arrived. Richard worked at my home (in the garage) for approximately 1 1/2 --2 hours, but then he left. Before he left, I asked him to give me a cost for the repairs to my home. He told me I needed a new water heater and mentioned several other items, including flushing the lines downstairs and, if needed, upstairs. The price he quoted to me was $2280.00.
A short time after Richard quoted a price for the job, he left. Dimitri remained behind, digging to place a pressure valve regulator in my supply line from the city. When he finished working on that, Dimitri found himself waiting for 3 1/2--4 hours for Richard. Richard had left him no tools, no means of transportation, nothing.
After an absence of 3 1/2--4 hourse, Richard returned. It was not until that work on my plumbing could proceed.
Eventually, when the work was finished on the downstairs plumbing, Richard asked Dimitri about the water lines upstairs. Dimitri told him that some faucets were running while others were not. I found out that the ones that were not had been clogged by the resin sediment and, after rinsing out the aerator, the faucets worked well. Apparently, for each of my sinks, the charge per "flushing" was $60.00.
Richard, who had replaced the water mechanism in both toilets downstairs, did the same upstairs. He also cleaned out the aerators on the faucets. For this, I he charged me an additional $600 .
Instead of the original quote of $2280.00, my bill ballooned to $2925.00.
I am curious. Was I charged a labor fee while Dimitri was forced to sit in my garage during rain (because he would not sit inside the house despite our repeated invitations)? Is Richard one of your top producers? He certainly did well for you on this job.
I am going to forward this email to my all of my friends and acquaintances. Such professional, honest service deserves as much publicity as I possibly can give it.
I know this letter of little consequence to you. You have made your money, and, true enough, my plumbing problem is resolved. However, I will tell you frankly that had I known this would have been a $3000.00 bill, I would have gotten several estimates, since I was already off this week due to the school district being closed.
PS: When I spoke with your business manager today, she seemed surprised that Dimitri had been forced to wait in my garage for 3 1/2--4 hours, but assured me I had not been charged for his time or Richard's time during Richard's absence. Of course, the invoice does not include detail about labor charges.
While my wife and I were taken to the cleaners on this, it is my hope that others will avoid the same. Realtors and property managers should also be aware that this company is probably treating them similarly (after all, unless you know plumbing, how would you know?)
TW
About an hour ago, your servicemen left my home.
Saturday night, I contacted American Home Sheild about a plumbing problem. I thought there had been a broken line and that dirt was being brought into my piping, because there was a brown, grainy material coming out of my shower, toilets, and faucets. This happened at approximately 1:00 a.m. Sunday morning.
A gentleman from your company contacted me at approximately 10:15 a.m. Sunday morning, stating that a repairman would be at my home between by 2:00 p.m. At approximately 3:15 p.m., I contacted the gentleman who told me that there were two calls ahead of mine but the servicemen would be out at approximately 5:30 p.m. A few minutes later, I contacted the gentleman and suggested that it would probably be helpful to him and okay with me if your servicemen delayed coming to my home until Monday morning. He thanked me and told me that his servicemen could come out first thing Monday morning.
At approximately 7:45--8:00 a.m., Richard and Dimitri arrived. Richard worked at my home (in the garage) for approximately 1 1/2 --2 hours, but then he left. Before he left, I asked him to give me a cost for the repairs to my home. He told me I needed a new water heater and mentioned several other items, including flushing the lines downstairs and, if needed, upstairs. The price he quoted to me was $2280.00.
A short time after Richard quoted a price for the job, he left. Dimitri remained behind, digging to place a pressure valve regulator in my supply line from the city. When he finished working on that, Dimitri found himself waiting for 3 1/2--4 hours for Richard. Richard had left him no tools, no means of transportation, nothing.
After an absence of 3 1/2--4 hourse, Richard returned. It was not until that work on my plumbing could proceed.
Eventually, when the work was finished on the downstairs plumbing, Richard asked Dimitri about the water lines upstairs. Dimitri told him that some faucets were running while others were not. I found out that the ones that were not had been clogged by the resin sediment and, after rinsing out the aerator, the faucets worked well. Apparently, for each of my sinks, the charge per "flushing" was $60.00.
Richard, who had replaced the water mechanism in both toilets downstairs, did the same upstairs. He also cleaned out the aerators on the faucets. For this, I he charged me an additional $600 .
Instead of the original quote of $2280.00, my bill ballooned to $2925.00.
I am curious. Was I charged a labor fee while Dimitri was forced to sit in my garage during rain (because he would not sit inside the house despite our repeated invitations)? Is Richard one of your top producers? He certainly did well for you on this job.
I am going to forward this email to my all of my friends and acquaintances. Such professional, honest service deserves as much publicity as I possibly can give it.
I know this letter of little consequence to you. You have made your money, and, true enough, my plumbing problem is resolved. However, I will tell you frankly that had I known this would have been a $3000.00 bill, I would have gotten several estimates, since I was already off this week due to the school district being closed.
PS: When I spoke with your business manager today, she seemed surprised that Dimitri had been forced to wait in my garage for 3 1/2--4 hours, but assured me I had not been charged for his time or Richard's time during Richard's absence. Of course, the invoice does not include detail about labor charges.
While my wife and I were taken to the cleaners on this, it is my hope that others will avoid the same. Realtors and property managers should also be aware that this company is probably treating them similarly (after all, unless you know plumbing, how would you know?)
TW
Information from the business
Immediate Response Plumbing Will Handle All Your Plumbing Needs. 24/7 Emergency Service, No Extra Charge Nights, Weekends or Holidays. Free Estimates, Fully Insured & Bonded! Call Us For A Free Plumbing Quote. When It Comes To Plumbing San Antonio Let The Pro’s Help you! Plumbing Is What We Do Best!
