K-9 Cuts Dog Grooming

Pet Grooming & Washing

I have taken my two yorkie dogs here twice. The first time she cut their hair too short, but I took it as a beginners mistake/misunderstanding, and decided to give this place a second chance. Prior to dropping off my dogs, I sent the lady a picture of what I wanted my dogs to look like and a hand written list of things I wanted. When I returned to pick up my dogs, I saw that she shaved them the exact same way as the first time. My dogs facial hair was so short that they didn't even have any eyebrows. For example, I have a male and a female yorkie. I gave express directions to not touch the female dogs head, but she still shaved both the dogs. After confronting her about this, she blamed me saying that I did not give her any instructions and that it was my fault. I tried to compromise with her and ask for a refund on one of the two hair cuts. She became irrate and after venting, concluded the phone call by abruptly hanging up on me TWICE! Not only was I not happy with the service, or her complete lack of customer service skills, she also charged me ten dollars more for the hair cuts than the first time. I will NEVER bring my dogs back here again!!