TERRIBLE - Owner Doesn't Care:
I hired L&N for carpet and duct cleaning. The two men that showed up knew I had a webcam in my house and still pointed at my couch saying "not going to f'n move that". I returned home to see they left a vent out, two other vents weren't screwed in, and one was bent. When I called the company, I was told I'd get 10% off the next time I use them.
Excellent Cleaning Service:
I called L & N Cleaning to make an appointment for my carpet that my two large dogs had made a mess of over the last six years. I had tried to clean it myself using a steam cleaner, but I just couldn't get the parts where they spend most of the day clean. I was surprised how little time I had to wait until L & N could get me in. The work was done quickly and very thoroughly. Even though I only really needed the only room done, the workers spent a little extra time blending in the cleaning of an adjacent room so you couldn't tell very much difference. I'm not sure the "big name" companies would do the same. I would use this carpet cleaning service again without question. My dogs loved the work, as well.
Never showed up or responded to my messages:
Had appt for 2-5 on a Saturday. They never showed up and never called. Left them a voice mail at 5 and contacted them through their web site. They never responded to either message.
Great service, great work:
Recently, L&N came to my home to clean my carpets. The guys showed up within their allotted time frame, and were very friendly and well mannered. They offered me additional treatments for my carpets, which I declined, but they still were friendly and polite. They also moved a lot of my furniture, and were very careful around the things that they couldn't move. They cleaned my 6 rooms in about an hour and my carpet looked great. Since it has dried, it still looks great. I will continue to use L&N and will refer all my friends and family to use them as well.