Unsatisfied Customer:
Will never return to, or recommend La Fontaine dealership from now on. Bought a used car and was told by sales person it had been inspected by the service department and all concerns related to mileage, regular wear, and recommended replacements had been done. I was offered a warranty for half the purchase price of the car was and told it was a good car and that I wouldn't need it. When I take it in for an oil change I get told it requires $1500 in repairs! Then a day later after the oil change the battery died and needed to be replaced, which wasn't an issue until after I took it in for an oil change. I called Toyota customer service which forwarded my complaint to La Fontaine, I received a call during work and tried to call back 7 times with no response and no future calls received. To add insult,Toyota customer service told me that it was my fault for buying a used car, "AS IS," without knowing automatically what this meant in a legal sense. My only recompense is knowing that family members who encouraged me to purchase with La Fontaine, and whom purchase new vehicles from La Fontaine on average once every 3 years have vowed no longer to purchase from La Fontaine and they've now lost tens of thousands of dollars in future sales. I also later found out that even a car of this type in good condition had a Kelly Blue Book value of less than half of what I paid for it but only if car was in "excellent" condition. I feel like a naive kid that got had by a business that doesn't care.
by nzulinski on June 16, 2017