This is Dr.Anderson responding to the review written on 5/11/2011:
Dear Sir,
I'm sorry to hear you didn't receive the quality care you felt you deserved. I trained really hard to get here, and I'm confident in the results that I provide my patients. Us dentists try our best, but none of us get it right 100 percent of the time. I'm truly sorry you had a poor experience and wish you could have had the successful outcome that many of my patients have. Unfortunately, procedures sometime are more difficult than others. I take great pride in being as gentle as I can and making every procedure as pleasant as possible for the patient.
As for your issue with billing, I feel the staff represents the information we receive from the insurance companies as accurately as possible. All staff members know what insurance companies we contract with, and it's never our intention to mislead anyone deliberately. The standard practice in dentistry is the patient maintains the responsibility to cover what the insurance company doesn't, and the information we provide patients results from the information provided by the insurance carrier. Thus, if the company gives us incorrect information, we have no control over that. We also won't know about any remaining balance until we receive payment. At that point, we send out an invoice to the patient. Unfortunately, most outstanding balances after 90 days of delinquency are referred to collections.
Since I don't know who you are specifically or the specifics of your case, I can't say what went wrong. However, every patient matters to me, so I'm willing to make the effort to make this right for you if you're willing to visit and speak with me. I look forward to your call and hope I can clear up any misunderstanding that may have occurred.
Regards,
Lori Anderson, DDS
by lorisandersondds on March 28, 2014