Misadventures in dining, customer service, and a reprehensible abuse of employees.:
I has the misfortune of meeting the owner, who rather than apologizing for late food, he blamed us for our kids keeping the soup when we wanted to move on to next courses. The staff did get confused, and failed to keep things going despite asking 4-5 people, who instead offered additional pasta courses.
2 of our party were taking the shuttle to a 7:30 show. We checked before making our reservations, and upon arrival when they needed to get aboard--7:00 was the answer provided both times. We asked to have the meals of those 2 taken off, as they didn't have time to eat them; another argument. This time he argued that the shuttle leaves at 7:15; checking with the hostess confirmed, 7:00 boarding, 7:05 departure. Faced with this, the owner agreed to take off the meals, then shouted at the hostess, making her tearfully apologize to us (we told her we didn't blame her). Making it even worse HE SAID THE MEALS WERE COMING OUT OF HER CHECK.
What a despicable manager, not that he cares; when reprimanded by my wife he stated that he doesn't care what we think, and could treat his employees as poorly he likes, because he's the owner. SHAME ON HIM. (He probably hopes that his potential customers are too old or unsavvy to check online, but I hope he's wrong).
by drpainstopper on May 21, 2016