Put that phone down! Do not call this business:
DO NOT WASTER YOUR MONEY LIKE I DID. Made arrangements for two young women to arrive at my house between 8:30-9:00 to clean for 1.5 hours @$185 - yes, I know, exorbitant but I was in a bind. When someone called to confirm the appointment, she confirmed BETWEEN 8:30 AND 9:00 - her emphasis. Young women rang doorbell at 8:19 (I was standing at stove cooking and looked at clock.). I showed them in and to the two empty bedrooms and bath and was back at the stove at 8:24. They finished those rooms and I asked them to do the the baseboards on the stairs and a half bath that is rarely used. When they finished that, they said they were ready to go. I said, It's just 9:42, you still have about 10-12 minutes more. "Sorry. No time, " they said. I mention this because if they were supposed to arrive as late as 9:00, they still had at least 30 minutes that could have been used. Also, I paid for an hour and a half which, in my mind, began when they started to work, not when they rang the doorbell or pulled up to the curb.
One of the young women asked if I wanted to look at their work and I did. I pointed out that there were still hard water spots on the faucet and shower handle in the tub and a small spot of mildew/mold in a corner. She said that the spots "were part of the handle" and that the mildew was "part of the caulking." Then she started speaking Spanish to the other young woman so I began trying to explain in Spanish but just quit since it wasn't going to be cleaned anyway. And I didn't check their work on anything else at that point.
After they left, I got a bottle of LimeAway and cleaned the faucet and shower handle - shiny, like new. A splash of Clorox eliminated the mildew.
I have several things going on at work as well as holiday plans or I would have done this myself. Now, however, I am $185 poorer, but wiser and will never use the company again.
I wish that I had read other reviews on the internet. I am posting reviews every place I can find on the internet though to help future clients look elsewhere and not make the same mistake that we made.
by suzanne maniss on December 04, 2011
Damaged our property and refused to fix it!:
We used MM in Pflugerville on 3/26. The cleaners left 5 white spots/splatters on our black granite counters. When I could not remove the spots using 4 different cleaners I called MM on 3/29.
On 3/30 an employee looked at the spots and offered to have them buffed or polished (she even said MM would replace them if necessary). Then we received a call from Thelma at MM who said they would do nothing. The owner did not return our calls.
I would not trust this company in my home!
by AmandaJones on March 31, 2009