Midas Napa, Ca

Tags

Engine Performance and Tune-Up
Alternators and Starters
Drivetrain Service and Repair
Brake System Repair
Asian Repair
Electrical System Diagnosis and Repair
Emissions System Diagnostic/Repair
Fuel Injection Diagnosis and Repair
Foreign Repair
Electrical Repair
Domestic Repair
Ignition Systems
Cooling System Diagnostic and Repair
Computer Diagnostic and Repair
Cooling System Flush
Brake...

I have been in the car business for over 40 years and do over a $20,000/year with repair shops and never have had such a bad experience as I did last week with the Midas shop in Napa. One of our clients took a Volvo 240 in to the shop because it wouldn't start. They charged him $185 for a "special" battery (a 100%+ markup of the actual cost!) and it still didn't start. At 9AM I called and spoke with Curtis (an employee there for 34 years according to him). He said it would cost an additional $125/hour for a technician to diagnose the problem and that I would need to authorize the repair via an email response before the tech came in at 11am. I told him I may just want to have the battery removed and the original put back in and have the car towed to one of our repair shops. At 10am I sent the email back denying the authorization and informing them I would have a tow truck pick up the Volvo that afternoon. At 1PM Curtis called and told me he didn't see my email until after the technician fixed the car. It was a loose ignition coil wire (a one minute fix!). He said he'd only charge me for a half hour of time (how generous after charging me for a $185 battery!) When I told him I wanted to return the $185 battery and put my old one back in since it was probably good anyway, Curtis told me he wouldn't do that and then hung up on me. At 4PM Curtis sent me an email from his personal account telling me,"we are putting your car on the street and we don't want to service it REASON NO SIGNED WORK ORDER AND YOUR NOT STANDING UP TO YOUR WORD." At 5PM our tow truck arrived and couldn't find the Volvo anywhere near Midas. I called Midas and asked the Midas employee, Joseph, where my Volvo was. He said Curtis has gone home and he did not know anything about the car. I told him to bring up the service report, which he did. He said, "someone is not telling the truth here." I told him I emailed back in the morning refusing service and that you never call your customer a liar! I told him to find my car or I'd call the police and report it stolen. Joseph said he would go look for it and put me on hold for 17 minutes and then disconnected me! My tow guy found the Volvo. Midas had put the Volvo down the street far away from the shop and left the key in it. It could have been stolen by anyone! In my 40 years in the automotive business I have never been treated so poorly! I have checked all the social media sites (Google, Yelp, etc.) and see many bad reviews for this Midas shop so I would have to say my rude treatment was not a one time experience.

Midas is one of the world's largest providers of auto repair services, including brakes, oil change, tires, maintenance, steering, and exhaust services. Visit your local Midas for additional services.

Visit Midas in Napa located at 1797 Soscol Avenue for complete auto care for your vehicle. Visit us for regular maintenance visits, a routine oil change, new tires, or repair services on your brakes, muffler and exhaust, suspension, air conditioner, or any other mechanical or electrical component of your car.

Midas is located at the address 1797 Soscol Ave in Napa, California 94559. They can be contacted via phone at (707) 257-0925 for pricing, hours and directions. Midas specializes in Pickups, ATVs, Autos.

For more information go to www.midas.com

Midas provides Body Work, Brake Work, Repairs to it's customers. For maps and directions to Midas view the map to the right. For reviews of Midas see...

For more than 50 years, Midas has built peace of mind by offering customers automotive expertise. Today, Midas is one of the world's largest providers of automotive service, offering brake, maintenance, tires, exhaust, steering and suspension services at more than 1500 shops in the United States and Canada.
We're full service auto experts. We lead the industry in brake and exhaust service. We...