Mike Anderson Chevrolet of Chicago, LLC
5333 Irving Park Rd,
ChicagoIL60641
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Description
If you’re looking for a dealership with an expansive inventory of Chevy models, Mike Anderson Chevrolet of Chicago is your one-stop shop for all things automotive. From a great selection of new and used Chevy models to expert auto service, the Mike Anderson team is ready and waiting to assist you!
Member Reviews
Beware!!! Avoid at all costs!!!:
The worst, most dishonest, scrooge dealership that has been built. I had bought my Chevy Sonic from Zeigler Chevrolet (great place, opposite of Mike Anderson) and when I blew out my clutch in Chicago and had it towed to them, they did not honor my Nationwide bumper to bumper warranty.
Basically they said that this was a user error and completely my fault. I wanted to speak with the GM warranty right away as to why this part was not covered under warranty. They said it would cost me $70.00 just for them to take a look at it and then I could take to warranty people.
I paid the $70.00 and they said that 90% it is not covered under the warranty. Finally they gave me the warranty personnel phone number. I called them and they were going to do investigation. Turns out Anderson Chevy service department calls me back says that they will not cover it since this is a user error. They also told me that they can investigate further by pulling the part out and looking at it, however that would cost me an additional $300 + 2.4 thousand to replace the clutch. They also said that if I don't fix it at their location and go elsewhere, they will charge me an additional $30 for each day the car is in their parking lot.
I ended up towing the car from their location to another shop which replaced the clutch for $900 dollars with all fluids.
Here's the kicker... I go back to my dealership where I bought the car (Zeigler) to change my oil. They treat me treat me there fantastic as always. When I told them about the clutch problem I had, they said, "WHY DIDNT YOU BRING IT TO US? WE WOULD HAVE DONE IT FOR FREE. YOU OBVIOUSLY HAVE A BUMPER TO BUMPER WARRANTY" Anyways, nothing I can do about it now as I dont have the original parts.
Just a BEWARE to avoid this place at all costs, as you will be mistreated and they will try to milk you for every penny you have.
WOW! Writing an update after contacting Chevrolet from the response to my review. It is complete absurd and very unprofessional of General Sales Manager Guy Cesario's end since he writes a response to every review and then does not respond back to you when you contact him.
Here is email the entire email thread where Guy Cesario would not respond to. The only part I edited from this thread is my last name and full email.
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On Monday, March 24, 2014 10:14 PM, Rocky @yahoo.com wrote:
Guy,
My car currently has 29.5K miles. To be more specific it is a 2012 Chevy Sonic LTZ Turbo. It came with 3 Year/ 36,000 thousand mile warranty. However, I bought the extended warranty to 100,000 miles / 6 Years. This is assuming your question was related to the warranty.
I repaired the car at A A Auto & Truck Service, INC in Alsip, IL. The repair was done when car was at 27,742 miles.
Rokas
On Monday, March 24, 2014 7:58 PM, Guy Cesario guy.cesario@mikeanderson… wrote:
Rokas,
I have 2 questions for you that I need help with:
1. Where was the car Repaired at?
2. What are the miles on the car and what date was it purchased?
Thanks,
Guy
On Mon, Mar 24, 2014 at 7:50 PM, Rocky @yahoo.com wrote:
Hello Guy,
I wanted to thank you for responding to my yelp review and offering $70.00 reimbursement for the service charge and $225.00 to get my car towed all the way to Alsip. However, my issue is that this should have been covered with a bumper to bumper warranty, and I would also like to have $900 reimbursed for the clutch + labor it cost me to fix it. I believe this is very reasonable as your dealership quoted well over 2 thousand to have this issue resolved.
Rokas S.
--
Guy J Cesario III
General Sales Manager
Mike Anderson Chevrolet
Basically they said that this was a user error and completely my fault. I wanted to speak with the GM warranty right away as to why this part was not covered under warranty. They said it would cost me $70.00 just for them to take a look at it and then I could take to warranty people.
I paid the $70.00 and they said that 90% it is not covered under the warranty. Finally they gave me the warranty personnel phone number. I called them and they were going to do investigation. Turns out Anderson Chevy service department calls me back says that they will not cover it since this is a user error. They also told me that they can investigate further by pulling the part out and looking at it, however that would cost me an additional $300 + 2.4 thousand to replace the clutch. They also said that if I don't fix it at their location and go elsewhere, they will charge me an additional $30 for each day the car is in their parking lot.
I ended up towing the car from their location to another shop which replaced the clutch for $900 dollars with all fluids.
Here's the kicker... I go back to my dealership where I bought the car (Zeigler) to change my oil. They treat me treat me there fantastic as always. When I told them about the clutch problem I had, they said, "WHY DIDNT YOU BRING IT TO US? WE WOULD HAVE DONE IT FOR FREE. YOU OBVIOUSLY HAVE A BUMPER TO BUMPER WARRANTY" Anyways, nothing I can do about it now as I dont have the original parts.
Just a BEWARE to avoid this place at all costs, as you will be mistreated and they will try to milk you for every penny you have.
WOW! Writing an update after contacting Chevrolet from the response to my review. It is complete absurd and very unprofessional of General Sales Manager Guy Cesario's end since he writes a response to every review and then does not respond back to you when you contact him.
Here is email the entire email thread where Guy Cesario would not respond to. The only part I edited from this thread is my last name and full email.
------------------
On Monday, March 24, 2014 10:14 PM, Rocky @yahoo.com wrote:
Guy,
My car currently has 29.5K miles. To be more specific it is a 2012 Chevy Sonic LTZ Turbo. It came with 3 Year/ 36,000 thousand mile warranty. However, I bought the extended warranty to 100,000 miles / 6 Years. This is assuming your question was related to the warranty.
I repaired the car at A A Auto & Truck Service, INC in Alsip, IL. The repair was done when car was at 27,742 miles.
Rokas
On Monday, March 24, 2014 7:58 PM, Guy Cesario guy.cesario@mikeanderson… wrote:
Rokas,
I have 2 questions for you that I need help with:
1. Where was the car Repaired at?
2. What are the miles on the car and what date was it purchased?
Thanks,
Guy
On Mon, Mar 24, 2014 at 7:50 PM, Rocky @yahoo.com wrote:
Hello Guy,
I wanted to thank you for responding to my yelp review and offering $70.00 reimbursement for the service charge and $225.00 to get my car towed all the way to Alsip. However, my issue is that this should have been covered with a bumper to bumper warranty, and I would also like to have $900 reimbursed for the clutch + labor it cost me to fix it. I believe this is very reasonable as your dealership quoted well over 2 thousand to have this issue resolved.
Rokas S.
--
Guy J Cesario III
General Sales Manager
Mike Anderson Chevrolet
Information from the business
Mike Anderson Chevrolet in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Mike Anderson Chevrolet has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
We are the Chevy Giant on Irving Park Rd in Chicago. We offer complimentary Wi-Fi access with "no...
We are the Chevy Giant on Irving Park Rd in Chicago. We offer complimentary Wi-Fi access with "no...
Mike Anderson Chevrolet of Chicago located at 5333 W Irving Park Rd in Chicago, IL services vehicles for Auto Repair. Call (877) 317-5592 to book an appointment or to hear more about the services of Mike Anderson Chevrolet of Chicago.
Mike Anderson Chevrolet Of Chicago LLC located at 5333 W Irving Park Rd in Chicago, IL services vehicles for Auto Repair, Used Car Dealers, Auto Dealers. Call (773) 465-2000 to book an appointment or to hear more about the services of Mike Anderson Chevrolet Of Chicago LLC.
