New York Dog Nanny - Dog Walking
126 Lexington Ave, 2nd Fl
New YorkNY10016
Payment Methods: Visa, MasterCard, American Express, Discover, Cash, Check
Open
- Sunday
- 11:00am-5:00pm
- Monday
- 8:30am-6:30pm
- Tuesday
- 8:30am-6:30pm
- Wednesday
- 8:30am-6:30pm
- Thursday
- 8:30am-6:30pm
- Friday
- 8:30am-6:30pm
- Saturday
- 11:00am-5:00pm
- Average Rating
- Total Reviews
- (51)
Recommended
0
Not Recommended
0
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Description
A full day for your happy NYC dog includes a balanced schedule with walks, healthy meals & cuddling. Distinguished dog training & boarding.
Member Reviews
Shameful! Beware of “New York Dog Nanny”!:
My partner and I made the unfortunate decision to board our Mini Golden Doodle (Mojo) at the “New York Dog Nanny” for 5 nights in January. As all dog lovers/owners will understand – it is very hard to leave your “baby” with anyone but trusted friends and family. But we tried to do our research, took a visit to the facility and were initially impressed with the woman at the front desk (Cynthia). I will say that I was not entirely satisfied with the cleanliness of the facility (but I am a complete neat freak) and I also didn't like the woman that was shaking a can filled with coins at a little shivering Chihuahua in a small pen almost the whole time I was there. But, I still felt comfortable that Cynthia was sincere and they would give the very best care to our dog. She also promised me we would get daily email updates with pictures and video. Well – this NEVER happened. In fact, I had to call 3 times while we were away just to make sure Mojo was OK. One time, the person that answered didn't even know who Mojo was. Another time a girl told us that he was so much fun because they could play “strong” tug-a-war with him as he was one of the “bigger” dogs there.
Anyhow, when we got back to the city after our trip, I went straight to the “New York Dog Nanny” to get our little guy. Again, I am a clean freak, so I felt that Mojo was kind of dirty but nothing a quick bath wouldn't fix. I had never seen either of the two ladies that were there when I picked Mojo up and Cynthia was missing as well – it seems like they have a revolving door of personnel. Once I got Mojo home, I was sitting with him on the floor giving him some hugs and enjoying his happiness to be home and I caught a glimpse of his top right canine tooth (aka the fang) and saw it looked weird. I immediately put my finger on it and realized the tip had broken off. My heart sank because I could see a little speck of red in the center of the tooth from underneath and knew this was serious.
Next up - an emergency visit to The Animal Medical Center (cost $450) where they told me that Mojo had a fractured canine and we needed to see a veterinary dental expert to determine a treatment. They also told us from the x-ray that the fracture was most likely 2-3 days old (during the time Mojo was at “New York Dog Nanny”) and the pulp of the tooth was exposed, meaning the tooth was basically already dead. One last thing they told us was that the tooth would have been bleeding quite a bit at the time of the fracture and rough tug-a-war is a common cause of such a fracture (remember when the “New York Dog Nanny” staff told me about playing tug-a-war with Mojo???). How could the “New York Dog Nanny” staff members be so careless/incompetent that they wouldn't notice a bleeding fang? Or did they notice it and do nothing? Either scenario is a disgrace.
The veterinary dental expert advised us we had two options; 1) remove the tooth permanently, which would leave our 1 year old dog without a top fang for the rest of his life or 2) perform a 2-stage root canal and give Mojo a metal crown so he would at least have all his teeth. We opted for the second option and ended up spending $4,500 to fix up our boy’s tooth. Luckily, we have pet insurance and 80% of the expense was covered. But when we contacted Cynthia, she basically made no apologies, took no responsibility and didn't even deem it appropriate to share any of the residual expense with us. She didn't even offer to refund the fee for the 5 nights during which they treated our dog so recklessly that he now has a metal fang for the rest of his life. She simply says she is not responsible.
Well, just so all readers are clear; here is the LAW as pertains to boarders and groomers' responsibility for pets under their care (a law which the “New York Dog Nanny” doesn't seem to have a firm grasp on):
“Boarders and groomers are responsible for the vet bills if an animal sustains injury at the boarder’s or groomer’s facility, or while in the custody of a boarder or groomer, and the injury resulted from the boarder or groomer’s failure – whether accidental or intentional – to provide adequate care or if the injury resulted from the boarder or groomer’s actions.”
My title says it all – Shameful. Please think very seriously before ever leaving your dog at this facility.
Anyhow, when we got back to the city after our trip, I went straight to the “New York Dog Nanny” to get our little guy. Again, I am a clean freak, so I felt that Mojo was kind of dirty but nothing a quick bath wouldn't fix. I had never seen either of the two ladies that were there when I picked Mojo up and Cynthia was missing as well – it seems like they have a revolving door of personnel. Once I got Mojo home, I was sitting with him on the floor giving him some hugs and enjoying his happiness to be home and I caught a glimpse of his top right canine tooth (aka the fang) and saw it looked weird. I immediately put my finger on it and realized the tip had broken off. My heart sank because I could see a little speck of red in the center of the tooth from underneath and knew this was serious.
Next up - an emergency visit to The Animal Medical Center (cost $450) where they told me that Mojo had a fractured canine and we needed to see a veterinary dental expert to determine a treatment. They also told us from the x-ray that the fracture was most likely 2-3 days old (during the time Mojo was at “New York Dog Nanny”) and the pulp of the tooth was exposed, meaning the tooth was basically already dead. One last thing they told us was that the tooth would have been bleeding quite a bit at the time of the fracture and rough tug-a-war is a common cause of such a fracture (remember when the “New York Dog Nanny” staff told me about playing tug-a-war with Mojo???). How could the “New York Dog Nanny” staff members be so careless/incompetent that they wouldn't notice a bleeding fang? Or did they notice it and do nothing? Either scenario is a disgrace.
The veterinary dental expert advised us we had two options; 1) remove the tooth permanently, which would leave our 1 year old dog without a top fang for the rest of his life or 2) perform a 2-stage root canal and give Mojo a metal crown so he would at least have all his teeth. We opted for the second option and ended up spending $4,500 to fix up our boy’s tooth. Luckily, we have pet insurance and 80% of the expense was covered. But when we contacted Cynthia, she basically made no apologies, took no responsibility and didn't even deem it appropriate to share any of the residual expense with us. She didn't even offer to refund the fee for the 5 nights during which they treated our dog so recklessly that he now has a metal fang for the rest of his life. She simply says she is not responsible.
Well, just so all readers are clear; here is the LAW as pertains to boarders and groomers' responsibility for pets under their care (a law which the “New York Dog Nanny” doesn't seem to have a firm grasp on):
“Boarders and groomers are responsible for the vet bills if an animal sustains injury at the boarder’s or groomer’s facility, or while in the custody of a boarder or groomer, and the injury resulted from the boarder or groomer’s failure – whether accidental or intentional – to provide adequate care or if the injury resulted from the boarder or groomer’s actions.”
My title says it all – Shameful. Please think very seriously before ever leaving your dog at this facility.
amazing service:
Cynthia is very responsible, and takes care of my dog really well. They are constantly making me and my dog happy. I love the text updates too
Information from the business
We provide "manners n' more" style services to meet every dog owners requests no matter the size, te.. read moremperament or breed. We pride ourselves on partnering with you the dog parent on how to be socialize and care for your pet whether its overnight at our dog hotel, with one of our private boarders or daily pet visits to your apartment. Our one stop stop style service means that no...
Welcome to New York Dog Nanny, a family owned and operated business where dogs are our passion! We know you’re a busy New Yorker and your dog is your co-pilot. Fido’s always got your back, and at New York Nanny, we’ve got yours. We promise that your dog is always treated like family here while they receive personalized attention in a cozy, professional, home-like setting.
As a CBS Top Rated...
As a CBS Top Rated...
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Happy NYC dogs have fun and learn how to behave with New York Dog Nanny services. Pups can learn basic obedience and doggy parents can learn our puppy parenting philosophy. Raising a happy and healthy pup begins with your love AND a puppy approved regime for a full day, everyday. Let us customize a simple, effective puppy 24 hour plan for your dog and...
Happy NYC dogs have fun and learn how to behave with New York Dog Nanny services. Pups can learn basic obedience and doggy parents can learn our puppy parenting philosophy. Raising a happy and healthy pup begins with your love AND a puppy approved regime for a full day, everyday. Let us customize a simple, effective puppy 24 hour plan for your dog and...
We provide "manners n' more" style services to meet every dog owners requests no matter the size, temperament or breed. We pride ourselves on partnering with you the dog parent on how to be socialize and care for your pet whether its overnight at our dog hotel, with one of our private boarders or daily pet visits to your apartment. Our one stop stop style service means that no matter how busy...
