BE WARNED: Dishonest & Takes Advantage, yet Charming....:
Do not take your vehicle to this shop.
by LevelReview on April 21, 2014
get a second opion please!:
First of all I never once got to speak to the mechanic that worked on my car. Therefore the work to be done was not explained in detail, eg. how much they charge per hour and if they have a markup on parts.
I never viewed the problem they claimed to find nor the location of the parts to be replaced. After the work was done i did not see the old parts they had replaced. The prices they charged after I researched them online were way higher then market. I have no idea where they get their parts and how much they paid and what they charged me.
If you do let them work on your car make sure they explain the work to be done up front and what they charge per hour. Make sure they explain and show you what parts they will replace up front. Have them agree to mark the old parts they will replace. After they are done with the repair have them give you your old marked parts. Have them agree give you a receipt to show you how much they paid for the parts and where they were purchased. Make sure they explain the warranty on the work and parts. Most important know how to contact your better business bureau.
by joanm49 on October 18, 2010
Stop! avoid this place!:
Don't be a victim of "Rocky" of Roos Only!
1. Never saw my car after they took it.
2. Did not take me out to the shop to meet the mechanic.
3. Never showed me or explained to me any detail of the problem.
4. Charged me very high prices on new parts.
5. Never saw the old parts after they took them out.
6. Had to return to fix same problem, but some how it was a different part.
7. After I left the shop I encounter a new mechanical problem, which they claim they did not cause.
by jenl82 on September 26, 2010
You are Warned!:
*WARNING* This shop will over charge for parts and labor. Yes they will fix your original problem but then you end up having more issues with what they fixed and then other strange things start to go wrong. Please report all issues with this shop to your local "Better Business Bureau" Stay away from this shop! You are warned!
by Jay Lee on September 25, 2010