Royal Fireside

Tags

Chimney Caps.
Service
Zero Clearance Fireplace
Zero Clearance Fireplaces
Pellet Fuel Sales
Fireplaces & Service
Stove Pipe
Custom Enclosures
White Mountain
Comfort

I bought a wood fireplace insert from Royal Fireside. I used for about a month when the door gasket became frayed. I called and they said it was a known defective design and that the manufacturer had not used the appropriate high temperature tape. They promised to order a new gasket because they had taken care of the warranty on my behalf when I purchased. They claimed to have encountered a number of gasket problems with the same model insert. However, it is now 6 months later and they still claim to have ordered the part for me, but I still don't have it. The chimney sweep stopped by to clean my chimney and told me that the gaskets are easy to get. Hence, although I had recommended Royal Fireside to a few friends and they had purchased from them, I no longer recommend. Beware of these guys. They take your money but aren't too concerned about customer satisfaction.

Royal Fireside - Specializing in Pellet Stoves, Gas Stoves, Wood Stoves, and Zero-Clearance Fireplaces

Our mission at Royal Fireside is to make a customer for life. We operate with a principle of respectfully assisting each person to enable informed decisions. We specialize in pellet, gas and wood stoves offering a large selection of top quality products. The stoves are available in free-standing, insert, or zero clearance models. Inserts fit into an existing fireplace and chimney whereas zero...