RV Service Center of Santa Cruz
2525 Mission St
Santa CruzCA95060
Payment Methods: Visa, MasterCard, American Express, Discover
Open
- Sunday
- Closed
- Monday
- 8:00am-5:00pm
- Tuesday
- 8:00am-5:00pm
- Wednesday
- 8:00am-5:00pm
- Thursday
- 8:00am-5:00pm
- Friday
- 8:00am-5:00pm
- Saturday
- 10:00am-3:00am
- Average Rating
- Total Reviews
- (8)
Recommended
0
Not Recommended
1
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Description
Since 1986 the company has been providing Recreational Vehicle Repairs.
Member Reviews
Terrible Experience With RV Service Center:
Terrible Experience With RV Service Center
My husband and I had a horrible experience with the RV Service Center of Santa Cruz when our RV was stolen from their premises. The manager at the RV Service Center said that this has happened twice before in a short amount of time, yet the RV Service Center doesn't have a guard, or lock a gate, or even have a surveillance camera or lock the steering wheels of the vehicles with a "Club" (at the point our RV was stolen, at least).
The shop manager called us up the morning after we'd dropped off the RV for repairs (and right before we were leaving for holiday) and asked if we had taken the RV during the night. We had not, so they called the police. This is when we found out that stolen vehicles were a rather common problem at this establishment. We were fortunate, and within the week the RV was recovered by CHP, although not in working order, and it had been lived in by a homeless person.
My husband and I had made real efforts to help out the RV Service Center by: coordinating with 3 police departments to get fingerprinting done (at the request of the RV Service Center), paying cash for towing services to reduce the bill, sending mattresses to cleaners and getting items steam-cleaned instead of replacing items after the homeless person had been living in the RV; also, we did not rent an RV and charge them for the holiday we had planned, but instead dug out our old tent and bought a Coleman stove and 'roughed it'.
Why did we do this? I'm a small business owner and I understand that unexpected events like this can rock a business. But when everything was said and done, the RV Service Center owner started chiseling us for every repair that had been done, started getting nasty on the telephone, and never, not once, did she offer an apology for the incredible hassle we'd experienced. To-date, we are still waiting for reimbursement from the RV Service Center for towing, repairs, cleaning, and replacement of several stolen items.
Can I give a rating lower than 1?
My husband and I had a horrible experience with the RV Service Center of Santa Cruz when our RV was stolen from their premises. The manager at the RV Service Center said that this has happened twice before in a short amount of time, yet the RV Service Center doesn't have a guard, or lock a gate, or even have a surveillance camera or lock the steering wheels of the vehicles with a "Club" (at the point our RV was stolen, at least).
The shop manager called us up the morning after we'd dropped off the RV for repairs (and right before we were leaving for holiday) and asked if we had taken the RV during the night. We had not, so they called the police. This is when we found out that stolen vehicles were a rather common problem at this establishment. We were fortunate, and within the week the RV was recovered by CHP, although not in working order, and it had been lived in by a homeless person.
My husband and I had made real efforts to help out the RV Service Center by: coordinating with 3 police departments to get fingerprinting done (at the request of the RV Service Center), paying cash for towing services to reduce the bill, sending mattresses to cleaners and getting items steam-cleaned instead of replacing items after the homeless person had been living in the RV; also, we did not rent an RV and charge them for the holiday we had planned, but instead dug out our old tent and bought a Coleman stove and 'roughed it'.
Why did we do this? I'm a small business owner and I understand that unexpected events like this can rock a business. But when everything was said and done, the RV Service Center owner started chiseling us for every repair that had been done, started getting nasty on the telephone, and never, not once, did she offer an apology for the incredible hassle we'd experienced. To-date, we are still waiting for reimbursement from the RV Service Center for towing, repairs, cleaning, and replacement of several stolen items.
Can I give a rating lower than 1?
Information from the business
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*Largest R.V. Parts and Accessories Store in Santa Cruz County *Friendly Professional Staff *Complete Repair and Service Department *Appliance Repair *5th Wheel and Trailer Hitch Installation *Fiberglass Repair and Replacement *Rubber Roof Cleaning and Treatment *Slideout Repair *Floor Covering *Roof Repair or Replacement *Exterior and Interior Repairs...
*Largest R.V. Parts and Accessories Store in Santa Cruz County *Friendly Professional Staff *Complete Repair and Service Department *Appliance Repair *5th Wheel and Trailer Hitch Installation *Fiberglass Repair and Replacement *Rubber Roof Cleaning and Treatment *Slideout Repair *Floor Covering *Roof Repair or Replacement *Exterior and Interior Repairs...
The largest RV/motorhome parts and accessories store in Santa Cruz County, RV Service Center is your complete one-stop shop for parts, repairs, upgrades and safety inspections.
Largest R.V. Parts and Accessories Store in Santa Cruz County
Friendly Professional Staff
Complete Repair and Service Department
Appliance Repair
5th Wheel and Trailer Hitch Installation
Fiberglass Repair and Replacement
Rubber Roof Cleaning and Treatment
Slideout Repair
Floor Covering
Roof Repair or Replacement
Exterior and Interior Repairs or Replacement
Plumbing
Electrical
A/C
Heating...
Friendly Professional Staff
Complete Repair and Service Department
Appliance Repair
5th Wheel and Trailer Hitch Installation
Fiberglass Repair and Replacement
Rubber Roof Cleaning and Treatment
Slideout Repair
Floor Covering
Roof Repair or Replacement
Exterior and Interior Repairs or Replacement
Plumbing
Electrical
A/C
Heating...
We are locally owned and operated and are proud to be the longest operating RV Repair and Parts Center in Santa Cruz California Est. in 1976.
In addition we offer more than just RV repair. We have expertise in repair and maintenance of Horse Trailers, Toy Haulers, Utility Trailer, Boat Trailers, as well as Vintage Restoration.
In addition we offer more than just RV repair. We have expertise in repair and maintenance of Horse Trailers, Toy Haulers, Utility Trailer, Boat Trailers, as well as Vintage Restoration.
