Scuba Connection
856 Us Highway 206
HillsboroughNJ08844
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Description
The Scuba Connection can be found at Us-206 856. The following is offered: Diving Instruction. The entry is present with us since Sep 8, 2010 and was last updated on Nov 12, 2013. In Hillsborough there are 1 other Diving Instruction. An overview can be found here.
Member Reviews
Good training facility but terrible customer service - buy your gear elsewhere:
Their training is very good. Scuba connection has many well qualified instructors and a small on-site pool.
But that's where the benefits end. Syd (short for Sydney), the primary owner is an extremely rude and condescending woman - this is to CUSTOMERS, mind you - and often with other custmers right there. How embarrassing! We will NEVER buy anything additional at her store.
None of us are sure if she is even aware of the impression that she sets with the clientelle. Or - perhaps she knows and she doesn't care. I wouldn't be surprised. The other people at the store are fine, but since Syd is almost always there, it's not worth dealing with them for equipment etc.
Their store trips are less than worthwhile also. Last year, we went on the store trip to Fantasy Island in Roatan. In a word: terrible! The store trips seem primarily a way for the owners to get a free vacation paid for by everyone who goes on the trip.
So, use the store to get your initial training, buy your gear on the Internet, and you'll be set.
But that's where the benefits end. Syd (short for Sydney), the primary owner is an extremely rude and condescending woman - this is to CUSTOMERS, mind you - and often with other custmers right there. How embarrassing! We will NEVER buy anything additional at her store.
None of us are sure if she is even aware of the impression that she sets with the clientelle. Or - perhaps she knows and she doesn't care. I wouldn't be surprised. The other people at the store are fine, but since Syd is almost always there, it's not worth dealing with them for equipment etc.
Their store trips are less than worthwhile also. Last year, we went on the store trip to Fantasy Island in Roatan. In a word: terrible! The store trips seem primarily a way for the owners to get a free vacation paid for by everyone who goes on the trip.
So, use the store to get your initial training, buy your gear on the Internet, and you'll be set.
Scuba Connection, good shop, poor customer service:
I bought most of my tech equipment at this shop, including my drysuit, doubles, backplate/wings, regulators, computer.. and had several dive classes there. Wayne, Jason and George are extremely knowledgeable and helpful. Alas, when I ripped my drysuit I sent it directly to DUI for repairs instead of going through the shop (an honest mistake on my part) and now they want $80 to cut the new neck seal. I understand that LDS makes money on repairs, but it seems an inappropriate way to treat a regular customer who's given them thousands of dollars of business in sales, classes and referrals. It's a good shop but needs improvement in customer service.
Information from the business
The Scuba Connection, located in Hillsborough NJ, is a PADI 5 Star Instructor Development Center, SCUBA equipment reseller, and SCUBA equipment servicing center. The Scuba Connection is also home of www.diveseekers.com and the ONLY North American destributor of SANTI drysuits
