Secure Remote Support
6715 Ne 63rd St Ste 507
VancouverWA98661
Payment Methods: Visa, MasterCard, Debit
Open
- Sunday
- Open All Day
- Monday
- Open All Day
- Tuesday
- Open All Day
- Wednesday
- Open All Day
- Thursday
- Open All Day
- Friday
- Open All Day
- Saturday
- Open All Day
- Average Rating
- Total Reviews
- (26)
Recommended
0
Not Recommended
0
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Description
Secure Remote Support is your one-stop and one-click solution to “above the standard” online computer repair. We specialize in correcting issues that effect your computer’s speed and overall performance, and we perform this service remotely, securely, and in real time. Our service is quick and effective, our rates are affordable, and our expert technicians still remember how to speak in plain...
Member Reviews
Professional IT Services:
Secure remote support has been the IT gurus in charge of our companies IT support for over 4 years. We had been utilizing an in-house IT support division but with increasing costs, it was no longer realistic to have an in-house team to manage our 40-50 user terminals.
In the last 4 years we have experienced a tremendous 100% up-time on all terminals and have experienced next to NO issues with the support provided by the technicians at secure remote. These guys are very professional, well educated, very polite, and easy to speak to. We do have a couple of dedicated technicians to our account that seem to take a deeper role in understanding our needs and making sure they're being met.
Over the last four years we've have countless problems, as any growing company does. Josh and his team have always risen to the occasion and continue to provide outstanding support for all of our employee's. The easiest thing about these guys is that they always have someone on call that will answer the phone. We can’t explain how annoying it is, with our old team, that we weren’t able to get immediate results or had to wait days for a solution. With our current solution, we usually have results within a few hours. That is of utmost importance when you need to keep your team up and running.
We have only positive messages to relay about secure remotes team and their work. If you're considering hiring a technical team to help with issues you may be encountering, look no further. Try and ask for Josh, Joe or Chris as these guys are the main ones that help us on our account and do a phenomenal job! They are quick to respond, upfront with how long it will take to repair, and most importantly, do a fabulous job.
Thanks guys! Keep doing your thing, we are happy to have you aboard and we look forward to many more years of working with your team.
In the last 4 years we have experienced a tremendous 100% up-time on all terminals and have experienced next to NO issues with the support provided by the technicians at secure remote. These guys are very professional, well educated, very polite, and easy to speak to. We do have a couple of dedicated technicians to our account that seem to take a deeper role in understanding our needs and making sure they're being met.
Over the last four years we've have countless problems, as any growing company does. Josh and his team have always risen to the occasion and continue to provide outstanding support for all of our employee's. The easiest thing about these guys is that they always have someone on call that will answer the phone. We can’t explain how annoying it is, with our old team, that we weren’t able to get immediate results or had to wait days for a solution. With our current solution, we usually have results within a few hours. That is of utmost importance when you need to keep your team up and running.
We have only positive messages to relay about secure remotes team and their work. If you're considering hiring a technical team to help with issues you may be encountering, look no further. Try and ask for Josh, Joe or Chris as these guys are the main ones that help us on our account and do a phenomenal job! They are quick to respond, upfront with how long it will take to repair, and most importantly, do a fabulous job.
Thanks guys! Keep doing your thing, we are happy to have you aboard and we look forward to many more years of working with your team.
excellent work:
I hired Secure Remote Support based on the suggestion of another customer of theirs. I've gone through a couple different services and have gotten screwed over, so I was really hoping that didn't happen again.
I came across their site when looking for some reputable online computer companies that could log into my pc and repair it as quickly as possible. I didn't realize quite how bad the viruses were on my machine, but the technician, Chris, that I reached when calling their toll-free number, helped me out. He assured me they could fix it within 6 hours or so. We connected the computer and they called me the next morning with the viruses gone. He informed me I had a conduit virus that had introduced some other little nasty's into the computer.
They upgraded me to their lifetime protection also. Chris said that they couldn't warranty their work if I decided to keep Norton on the machine. I opted to pay the extra money to get their lifetime protection software. So all in all, it was a fairly expensive repair, but:
My computer is much faster
No more freezing
Browser goes to the website I search
Actually starts up quickly
No more slow programs
I also have guaranteed virus protection, so if this happens again, its will get repaired. I think in the long run this service will pay for itself. Norton was charging me $70 per year to renew their software and I still got viruses.
I've finally found someone that I can trust, and am extremely please with Chris and the other tech that worked on my computer. I will be referring them to my family, friends and clients.
I came across their site when looking for some reputable online computer companies that could log into my pc and repair it as quickly as possible. I didn't realize quite how bad the viruses were on my machine, but the technician, Chris, that I reached when calling their toll-free number, helped me out. He assured me they could fix it within 6 hours or so. We connected the computer and they called me the next morning with the viruses gone. He informed me I had a conduit virus that had introduced some other little nasty's into the computer.
They upgraded me to their lifetime protection also. Chris said that they couldn't warranty their work if I decided to keep Norton on the machine. I opted to pay the extra money to get their lifetime protection software. So all in all, it was a fairly expensive repair, but:
My computer is much faster
No more freezing
Browser goes to the website I search
Actually starts up quickly
No more slow programs
I also have guaranteed virus protection, so if this happens again, its will get repaired. I think in the long run this service will pay for itself. Norton was charging me $70 per year to renew their software and I still got viruses.
I've finally found someone that I can trust, and am extremely please with Chris and the other tech that worked on my computer. I will be referring them to my family, friends and clients.
Information from the business
Secure Remote Support is your one-stop and one-click solution to “above the standard” online computer repair. We specialize in correcting issues that effect your computer’s speed and overall performance, and we perform this service remotely, securely, and in real time. Our service is quick and effective, our rates are affordable, and our expert technicians still remember how to speak in plain...
Secure Remote Support is your one-stop and one-click solution to ?above the standard? online computer repair.
Secure Remote Support in Vancouver, WA serves both residential and small business customers. We specialize in Computer remote support, troubleshooting, repair for homes and businesses. . Our Hours of Operation are: Mon Open 24 Hours, Tue Open 24 Hours, Wed Open 24 Hours, Thu Open 24 Hours, Fri Open 24 Hours, Sat Open 24 Hours, Sun Open 24 Hours We are proud to have the following certifications...
