Spas by Renee

Casey and Renee Gibbs have devoted the last 35 years of their careers to the spa, hot tub and sauna industry having established Spas by Renee in 1978.Over the years we have been committed to the education and development of our business. When you select one of our spas for your home we are confident that we have provided you with a product that will give you years of enjoyment, hydrotherapy and...

I went to Spas by Renee on the recommendation of a friend. Renee herself was very gracious and helpful regarding purchase of chemicals and how to use them. However, when I called them for a technician when we could not get the hot tub (recently installed, not by them) to work, they sent a nice enough young man, but he couldn't figure out what was wrong. Instead of saying that, he said we needed a new "brain" and pump for the system and his estimate was "between $700-800" and if we had them do the work, they would waive the $95 service call fee.

Later that day, our next door neighbor stopped in and took a look at it. Apparently, two wires were crossed and he quickly changed them and the spa worked beautifully.

When I called Renee, "KC" answered and when I identified myself, he said, "Yes, I researched the costs for replacing the brain and it's going to be between $1200-1300." Then I told him that, in fact, it wasn't needed because it was a minor problem after all and that I hoped he was not going to charge me for the service call in which the problem was completely misdiagnosed.

I told him I would order a spa cover from him and hoped to be a customer but he said he would rather not have me as a customer because I didn't think I should pay for an incompetent technician who misdiagnosed my problem.

To add to my disillusionment, a friend found that the parts I allegedly needed could be bought online for under $500.

All in all, it was a very disappointing experience. When I told KC that I hoped he was not charging my credit card for the service call, as I would dispute the charge, he did assure me that he was not charging me, but said he did not want to do business with me in the future. I must say, it was not a pleasant experience for me.

Spas By Renee is the original specialty spa store in Las Vegas. We have been in business since 1978, totally dedicated to spa sales, service and installation. Our reputation is one of quality and service. When visiting our show room or having our service technicians at your home, you can be assured that you are getting the best and most qualified service and product available.

Spas By Renee is...