Specialized Truck And Auto Service
1920 Treble Drive
HumbleTX77338
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Description
Payment Options: Cash, Visa, Master Card, American Express, Personal Checks
Member Reviews
Avoid At All Costs!:
Kevin is the owner of Specialized Truck & Auto.
Kevin is a Self Professed Christian. He is very good at the subtleties of the appearance of being a Christian. However his behavior is not that of a real Christian. So, Customer Beware!
I have taken my truck to Specialized Truck & Auto 2 times. The first time for a fuel leak. I signed for up to 2 hours Diagnostic/Repair. I had to call numerous times to find out what was going on. I kept getting put off. Kevin kept saying they couldn’t find the leak because there was so much residue from the leak. Granted, since this truck has a Diesel/Vegetable Oil fuel system, the leak had created quite a mess. But they weren’t communicating with me along the way. When they found the leak, it had nothing to do with the Veggie Oil Conversion. In fact it wasn’t anywhere near the veggie oil add on. Well, $370 later, I got my truck back. They cleaned the fuel from the injection rail and the side of the block & tightened a banjo bolt. No parts were needed to perform this repair. But he was sure to bill out “Shop Supplies”. $370, REALLY? I felt this was excessive. Especially since they did not communicate and let me know that the repair was escalating to be $200 more than I knew about or had agreed to!
After a rather convincing job of explaining away the High Repair Bill, I decided to give Kevin the benefit of the doubt.
Approximately a month later, I had another concern with my truck. This time, it was a broken right lower ball joint. I was able to get my truck home and called a tow truck. The tow truck driver winched it onto the Flat Bed Tow Truck. I had replaced all the ball joints about a year earlier & they had a “Lifetime Warranty”. I called around but wasn’t able to get my truck into any other shops. So I called Kevin again. When I told him that the parts had a “Lifetime Warranty” and that I had arranged to get the parts. At first, he was upset with me because he wasn’t going to be able to make any money on the parts. So I asked him point blank, “What do you want to make on the job?” At that point, he backed off and said he would do it for the regular book labor time. So the tow truck arrived and took my truck to Kevin’s shop. I did not go with the tow truck. After about an hour, I got a call from the tow truck driver telling me that the truck was delivered safely. After about two more hours, I called Kevin and asked how it was going. Well, he starts in on this long detailed story about how it took him over an hour to get my truck off the tow truck. And he wasn’t going to charge me the whole hour. But he was going to charge me $45 to get my truck off of the tow truck. Sooo, here we go again! Well, this repair was for the labor to replace the upper and lower ball joints on the right side, $45 for the getting my truck off of the tow truck. And $90 for an alignment.
So, I went and picked up my truck. When I drove off of the lot, I noticed that the steering wheel is off center and the truck pulls to the right. So, I figured I’d just deal with it. But as time went by, this “Pulling Right” problem aggravated me to the point that I figured I’d swap tires from left to right and see if the pulling problem changed. Sometimes a bad tire can cause a vehicle to pull. Well, it didn’t make any difference. So I swapped the tires back. Then I called Kevin and told him. He said that he had another shop do the alignment and if I brought my truck back, he’d have them check it or re-do it. So I took my truck back, talked to the owner of the other shop and he told me he had never seen my truck before. Oh Really!!!??? Well, no wonder it pulls to the right! The alignment was never done! So, after a big old long story about this and that, Kevin finally admits that the alignment was never done and he must have overlooked it!
Kevin refunded me $90 for the alignment that was never done… As for the Bogus charge of $45 to get my truck off of the tow truck… well, that’s my loss for trusting this guy!
They will NEVER touch my truck again!
Be VERY CAREFUL if you take your vehicle to these guys! Kevin must be paying for people to leave all 5 star reviews. Because, he isn’t earning them! That’s for sure!
Kevin is a Self Professed Christian. He is very good at the subtleties of the appearance of being a Christian. However his behavior is not that of a real Christian. So, Customer Beware!
I have taken my truck to Specialized Truck & Auto 2 times. The first time for a fuel leak. I signed for up to 2 hours Diagnostic/Repair. I had to call numerous times to find out what was going on. I kept getting put off. Kevin kept saying they couldn’t find the leak because there was so much residue from the leak. Granted, since this truck has a Diesel/Vegetable Oil fuel system, the leak had created quite a mess. But they weren’t communicating with me along the way. When they found the leak, it had nothing to do with the Veggie Oil Conversion. In fact it wasn’t anywhere near the veggie oil add on. Well, $370 later, I got my truck back. They cleaned the fuel from the injection rail and the side of the block & tightened a banjo bolt. No parts were needed to perform this repair. But he was sure to bill out “Shop Supplies”. $370, REALLY? I felt this was excessive. Especially since they did not communicate and let me know that the repair was escalating to be $200 more than I knew about or had agreed to!
After a rather convincing job of explaining away the High Repair Bill, I decided to give Kevin the benefit of the doubt.
Approximately a month later, I had another concern with my truck. This time, it was a broken right lower ball joint. I was able to get my truck home and called a tow truck. The tow truck driver winched it onto the Flat Bed Tow Truck. I had replaced all the ball joints about a year earlier & they had a “Lifetime Warranty”. I called around but wasn’t able to get my truck into any other shops. So I called Kevin again. When I told him that the parts had a “Lifetime Warranty” and that I had arranged to get the parts. At first, he was upset with me because he wasn’t going to be able to make any money on the parts. So I asked him point blank, “What do you want to make on the job?” At that point, he backed off and said he would do it for the regular book labor time. So the tow truck arrived and took my truck to Kevin’s shop. I did not go with the tow truck. After about an hour, I got a call from the tow truck driver telling me that the truck was delivered safely. After about two more hours, I called Kevin and asked how it was going. Well, he starts in on this long detailed story about how it took him over an hour to get my truck off the tow truck. And he wasn’t going to charge me the whole hour. But he was going to charge me $45 to get my truck off of the tow truck. Sooo, here we go again! Well, this repair was for the labor to replace the upper and lower ball joints on the right side, $45 for the getting my truck off of the tow truck. And $90 for an alignment.
So, I went and picked up my truck. When I drove off of the lot, I noticed that the steering wheel is off center and the truck pulls to the right. So, I figured I’d just deal with it. But as time went by, this “Pulling Right” problem aggravated me to the point that I figured I’d swap tires from left to right and see if the pulling problem changed. Sometimes a bad tire can cause a vehicle to pull. Well, it didn’t make any difference. So I swapped the tires back. Then I called Kevin and told him. He said that he had another shop do the alignment and if I brought my truck back, he’d have them check it or re-do it. So I took my truck back, talked to the owner of the other shop and he told me he had never seen my truck before. Oh Really!!!??? Well, no wonder it pulls to the right! The alignment was never done! So, after a big old long story about this and that, Kevin finally admits that the alignment was never done and he must have overlooked it!
Kevin refunded me $90 for the alignment that was never done… As for the Bogus charge of $45 to get my truck off of the tow truck… well, that’s my loss for trusting this guy!
They will NEVER touch my truck again!
Be VERY CAREFUL if you take your vehicle to these guys! Kevin must be paying for people to leave all 5 star reviews. Because, he isn’t earning them! That’s for sure!
Information from the business
If you are looking for trusted professionals who will give you an accurate estimate before servicing your vehicles, Specialized Truck and Auto is the service expert you need. We will take the time to evaluate your vehicle giving you a descriptive understanding of the issues that surround the work that needs to be done. From preventative maintenance to a total engine replacement, Specialized...
