Response to previous review:
This is in response to a review that was posted on Jan.15, 2008 by crk585/
I would like to take this opportunity to respond to the allegations that this gentleman has made against our company.
The Vice President of the company, defiantly remembers this man and the entire experience.
He called at 12 noon to find out if he could get his trailer repaired. He did not at any time mention how far away he was or how long it would take him to get to us. We were extremely busy, but we told him that if he got the trailer in right away, we would look at it and if not too much was involved to repair (time wise) we would put another customers job aside and start on his immediately.
The man came in at three o’clock, and yes he was forced to wait, for the vice pres. To come up to talk to him, but waiting a half hour is greatly exaggerated. The Vice Pres. Came up and went to look at job. At that time
He informed the man that our men had already cleaned up and were ready to leave the building, but we would pull one back in to accommodate him, but we would be forced to charge him over time (time and a half) .
He got extremely loud and abusive, and we apologized, but first he did not tell us how far away he was to get to us, and also his loud abrasive tone, forced us to speak above him.
We have been in business, run by the same family, for over 55 years, we take great pride in our workmanship, customer service, and excellent reputation in the industry. This type of slander, deffinatly upsets us and is greatly resented and undeserved.
Karen Karner
Pres.
by karen on April 17, 2008
Worst Place I Ever Dealt With:
Didn't tell me they close in 3 hours on the phone. Upon getting there I wait 30 minutes to talk to someone. The person comes out to the trailer and says "o its past 330 now and the welders are leaving" Starts to argue with me that its my fault I didn't ask if they closed in 3 hours on the phone. He told me I would have to pay the welders overtime because he failed to give me proper information. I went out on a limb, drove 2 hours and they wasted my time and money. Good luck getting business! Save your time and gas, go somewhere more reliable.
by kselr on January 15, 2008