Horrible experience - unprofessional:
Met the salesperson Bill at a marketing booth and was very upfront that we only wanted an estimate at this point and would consider purchasing early next year. Bill came to the house and estimated where, again, I was very upfront of our intent not to purchase at this time. He continued to lower his original estimate until it was 50% less than his initial amount (should have been a sign of a scam). The discount combined with a "guaranteed BGE rebate" made the deal too good to pass up. Bill agreed, prepared a contract the specifically noted the BGE rebate and we signed. Two days before the process was set to begin the owner Andy called. He advised he would not agree to the contract we had signed. I advised this was a discussion for him and his salesperson. He then said "he's not my salesmen" and tried questioning my decision to install their product based solely on the price. I said if you are not going to honor the contract I am not moving forward. Andy said "OK" and abruptly hung up on me. I called back to see why I was hung up on and voiced my concerns over his lack of professionalism. Later that day I called the salesmen Bill to advise of my experience with Andy and to relay my concerns. Needless to say that call was not returned. These guys are beyond unprofessional who commit to one thing to get a contract signed, but then refuse to honor the contract. I imagine most people who would already have taken the day off work and were looking forward to the home improvement would have just gone along with it....not this person. These guys use deceptive sales techniques and are beyond unprofessional. You've been warned; don't waste your time like I did.
by Customer on August 26, 2012