Avoid Texas Roadhouse in Fallston, MD!!!!!!:
Avoid Texas Roadhouse in Fallston, Maryland. Two friends of mine and I recently ate there and it was HORRIBLE! After waiting nearly an hour for food, the manager (Andrew Lovett) came out and said our food was dropped and it would be another 20-30 minutes for our food. He offered no compensation and when we said we were going to leave, he said "I'll get you your check" We had to pay for the little food (appetizer) and drinks we had. He was very rude and walked away twice. I paid and went home and e-mailed a complaint and the 2 Managing Partners (Adam Osborn and Jeff Ziccardi) contacted me and were appalled at his behavior. They told me they would ensure my complaint was addressed and would contact me later. After I didn't hear anything, I contacted them (and Corporate) again, and Adam Osborn said the matter was handled and that was it. No sincere apology, no trying to rectify the situation, nothing. I was shocked! Please avoid Texas Roadhouse in Fallston, MD unless you want to wait an hour or more for food, be mistreated by managers and have the Owners not even care!
by BK on November 17, 2012