University Floral & Gift Shoppe

I had purchased an order over the telephone with the University Floral & Gifts after browsing their website to figure out what bouquet I wanted. This business is associated with Teleflora, so I would expect that what I would receive would be similar to what is displayed on the website. The first bouquet my boyfriend went to receive was the wrong bouquet all together and was not ready when promised. I was able to view the flowers through picture, so this is how I knew that what he got was incorrect. I called the shop and they told me to have him bring it back, and they would fix it. He was given an extremely rushed, horribly put-together arrangement that still did not match the arrangement I ordered for him. I spoke to the head florist who told me "I do not care what is on the picture! I am an artist and I am good at what I do!" The florist told my boyfriend after the 3rd time he had to go back to the shop that he did not have all of the flowers in the picture, so he obviously knew the customers expectation of Teleflora was to receive what was seen on the website but failed to say anything the other two times my boyfriend had gone down there to fix this problem. The florist proceeded to mock me in front of my boyfriend about how I would not make a dent in his business when I demanded a full refund because he had another business down the road, in fact, he sarcastically gave my boyfriend his card to the other shop. I am an EXTREMELY upset customer! I WILL NEVER DO BUSINESS WITH THEM AGAIN!!!!