Academy Sports + Outdoors
4045 N Central Expy
PlanoTX75023
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Description
At Academy Sports + Outdoors, we make it easier for everyone to enjoy more sports and outdoors. At each of our 250+ locations, we carry a wide range of quality hunting, fishing and camping equipment, patio sets and barbecue grills, along with sports and recreation products, at everyday low prices. For all. For less.
Member Reviews
The Worst Customer Service in Plano:
I have NEVER had a good experience at this store! You can never find an employee when you need one and there is always a long line or some kind of mindless delay at checkout. The staff is poorly trained and usually consists of mumbling teenagers who actively avoid customers. This is not an exaggeration or unfair characterization of their employees.
Even management does not know their own products, don't know what they have in stock, and often claim to never have even heard of products that Academy has stocked regularly for years. When this is pointed out to them, they act confused and slightly insulted. When I have found the item myself they seem surprised and act like they just cannot believe that I knew what I was talking about.
I am absolutely sick of the shoddy customer service and "dont give a $#!t attitude" of the staff at this store! My previous but polite and reasoned complaints to management have been met with promises to fix the problems but they obviously have not done so.
Today, 3-07-09, lines at the registers were backed up well into the merchandise area for approx 15 minutes before the store manager ever got on the intercom to request additional assistance at the front. I was never able to find an employee for assistance in the team sports area. the people at the front called for me and they weren't able to find anyone either. Imagine what kind of dysfunctional management they have when the customer service people at the front cannot locate their own employees? Guess where the store manager was? Sitting on his duff in his little cubicle while his store disintegrated around him. Any fool could see that there was a serious problem in the store. A real store manager would have done what his title says and managed the problem. That has never happened during my experiences at Academy Sports in East Plano and it sure didn't happen today.
Boy were there some angry people in that store today! All those customers and no customer service! You could see the mad looks on peoples faces and hear them loudly sighing as they stood in long lines. Those faces got even redder when employees talked about taking their breaks right there in front of the customers.
How many times should a guy give a place a chance? I've given them about seven (7) chances to get it right and they haven't done it yet. Academy Sports in East Plano just keeps getting worse. As a repeat customer who has given the place a fair chance, I urge anyone who reads this to avoid this place like the plague.
I only wish there was some way I could give this place a "negative" star rating.
Even management does not know their own products, don't know what they have in stock, and often claim to never have even heard of products that Academy has stocked regularly for years. When this is pointed out to them, they act confused and slightly insulted. When I have found the item myself they seem surprised and act like they just cannot believe that I knew what I was talking about.
I am absolutely sick of the shoddy customer service and "dont give a $#!t attitude" of the staff at this store! My previous but polite and reasoned complaints to management have been met with promises to fix the problems but they obviously have not done so.
Today, 3-07-09, lines at the registers were backed up well into the merchandise area for approx 15 minutes before the store manager ever got on the intercom to request additional assistance at the front. I was never able to find an employee for assistance in the team sports area. the people at the front called for me and they weren't able to find anyone either. Imagine what kind of dysfunctional management they have when the customer service people at the front cannot locate their own employees? Guess where the store manager was? Sitting on his duff in his little cubicle while his store disintegrated around him. Any fool could see that there was a serious problem in the store. A real store manager would have done what his title says and managed the problem. That has never happened during my experiences at Academy Sports in East Plano and it sure didn't happen today.
Boy were there some angry people in that store today! All those customers and no customer service! You could see the mad looks on peoples faces and hear them loudly sighing as they stood in long lines. Those faces got even redder when employees talked about taking their breaks right there in front of the customers.
How many times should a guy give a place a chance? I've given them about seven (7) chances to get it right and they haven't done it yet. Academy Sports in East Plano just keeps getting worse. As a repeat customer who has given the place a fair chance, I urge anyone who reads this to avoid this place like the plague.
I only wish there was some way I could give this place a "negative" star rating.
Information from the business
At Academy Sports + Outdoors, we make it easier for everyone to enjoy more sports and outdoors. At each of our 250+ locations, we carry a wide range of quality hunting, fishing and camping equipment, patio sets and barbecue grills, along with sports and recreation products, at everyday low prices...
Academy Sports + Outdoors is one of the largest sports goods retailers in the United States. The company operates more than 100 stores across the southeastern United States. Based in Plano, Texas, it offers a variety of hunting, fishing and camping equipment, along with sports and leisure products. In addition, Academy Sports + Outdoors offers apparel for men and women from various brands,...
Academy Ltd is located at the address 4045 N Central Expy in Plano, Texas 75023. They can be contacted via phone at (972) 633-4100 for pricing, hours and directions.
Academy Ltd has an annual sales volume of 0 - 500K. .For more information contact Greg Blank, Manager
For maps and directions to Academy Ltd view the map to the right. For reviews of Academy Ltd see below.
Academy Ltd has an annual sales volume of 0 - 500K. .For more information contact Greg Blank, Manager
For maps and directions to Academy Ltd view the map to the right. For reviews of Academy Ltd see below.
