ADVANCED RESTORATION & DESIGN

Fire & Water Damage Restoration

I have hired ARDI (Advanced Restoration & Design Inc.) in the past (2013) to perform an abatement (mold removal, carpet, wall and paint restoration) on my property in Avalon Park. The owner, Maureen, personally tended to the project and was engaging and kept me informed through the process. The job was completed satisfactorily and I was pleased with the overall cost of the project.

Due to the previous performance, ARDI was as the top of my list when I needed to find a contractor to patch the numerous cracks to the stucco of my home. The cracks in the stucco had compromised the outward structure which caused a couple of the windows inside the home to compromise the walls - causing bubbling. I spoke with Maureen - she remembered me from the previous project, and we scheduled the repairs to take place at an agreed cost of $1,183.22.

The project was completed, and the interior repairs were performed satisfactorily. The exterior was repaired as well, however, my home now looked like a jigsaw puzzle due to the numerous repairs that were implemented. I spoke with Gwen and requested to have the patches match the existing home color. She mentioned that it couldn't be done due to the patching compound and instead suggested that I have my home sealed and patches tainted for a cost of $1705.44. The alternative was to have the entire home painted for $3481.94.

I was not prepared to spend that amount of money to either seal or paint the home , in addition to the initial expense of repairing the home. To add insult to injury, my tenant called me to inform me that there were several windows (exterior) that were not repaired and still exhibited cracks from the outside. I contacted Gwen to find an agreeable solution to these shortfall - either send a rep. to address the shortfall or refund part of the cost. My request fell on def ears, and Gwen informed me that there would be no partial refund or any other type of solution. This was completely unacceptable and unprofessional.

In the end, I contracted a different company to paint my home - at a more affordable rate, and the new contractors reported that the repairs were not done correctly - ARDI used the wrong compound, the new contractors fixed all issues at not extra cost. I re-contacted ARDI (Gwen) regarding these shortfalls, she was less than understanding and accepted no responsibility or offer any feasible or further solutions to address the all the shortfalls - either send a rep. to address the issue, or refund part of the cost for the repairs; again, my request has fallen on def ears.

I am bothered by the lack of professionalism, empathy and follow through displayed by the ARDI team and will no longer do business with the company. Take my review as a cautionary tale, and inspect what you expect; I did not have a choice on the latter due to currently being out of state.

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Advanced Restoration & Design is located at the address 1919 Ellman St in Orlando, Florida 32804.

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