Sales Pitch Does Not Match Actual Service:
Unfortunately, Atmosphere was the only vendor we were truly disappointed with out of all the vendors we hired for our wedding. Initially, it looked promising. We wanted lighting at our wedding and looked at a few different companies. Atmosphere had solid reviews and the meeting with their sales guy Joe was professional. We ended up narrowing the selection to 2 companies and ultimately chose Atmosphere because they did lighting design for our venue before.
Email correspondence after signing the contract went smoothly and I submitted my gobo design a month and a half before my wedding. Then two weeks before my wedding, my husband received a call that they couldn't order the gobo design we selected and asked us to submit another request. No problem, we sent a new selection same day.
Fast forward to day of my wedding, I walked into the reception room when the uplights had been set up and I was very pleased and made an indirect comment that it looked great. There were still working on the other half which were the pin lights and gobo - neither were turned on yet. I was then whisked off to the ceremony so the next time I walked back to the room was when the reception started. This is when things went wrong.
When I sat down, that's when I noticed the gobo design wasn't what we selected. Instead of the rustic nature design, it was a space cosmo pattern. I looked more closely at the tables. Only 4 pinlights of the 14 were turned on, the rest were pointing in other angles and the room itself looked odd because of it.
I later synched up with my coordinator and found out the following:
-The lighting guy said it was his first event that he was taking the lead on, the venue coordinator said they'd never seen the guy before (disappointing since we hired the company not only for their experience but their experience at our venue).
-He was told to wait for approval from the coordinator but ended up taking off before this.
-When he returned at the end of the night, we found out he was double booked that night which is why he probably headed out before the approval.
-The pin lights had been pointed at eye level and when guests came in, they complained that the lights were blinding so the wait staff had to move them.
I expressed my disappointment to Joe and this is what I learned. The lighting guy took my indirect comment as final approval - despite the fact that only half the room was set up and he was informed in advance to wait for final approval by the coordinator. The gobo design we selected did not come in on time and we were informed that it takes one month to order. I had to tell him we ordered the design a month and a half before the wedding and when we were told two weeks prior to make another selection, we were never told there was a chance it would not come in on time. Joe admitted this was an error on his part and offered a refund for the gobo only, nothing else. (I still have not received my refund check. He's lied and said he sent it and I cashed it.) I think I'd remember doing that. Joe blamed the pin lights on the mirror centerpieces on the table. Guests had complained of the direct lighting in their eyes not the reflection bouncing off the centerpieces.
Overall, I was disappointed with their services but more so their lack of accountability. Had they admitted that their lighting person was more green and that they should have definitely waited for approval, I wouldn't have felt the need to write this review. Plus in my opinion lying about sending a check is beyond unprofessional. I'd think carefully before hiring Atmosphere as the sales pitch does not match the actual service. But if you do, only get the uplights, don't bother with the rest.