This place is a joke!:
If I could rate lower than 1 star, I would. This place is a joke. They replaced the rack and pinion (purchased it on my own so no warranty) at the end of December 2015 because I was having issues with my power steering. Fixed the issue for a couple of weeks then the same issue started again. Took it back in February and they said it was the power steering pump (they gave 1 year warranty when they replaced it). Couple of weeks later (in March 2016) took it to a different repair shop to have the same power steering issue checked yet again and they said the power steering pump was bad and to take it back to Better Buy for the warranty. Took it back and they were adamant that the issue was not the pump but the rack was leaking. Not sure who was correct and wondering if Better Buy was saying it was the rack just so I would have to pay them labor, took it to a third place and had them double check both the rack and power steering pump. Third place was absolutely sure that it was the power steering pump and it most definitely was not the rack. Said that if it was the rack, it would not be making the constant horrible whining sound that it was. Third place said that the high pressure line was leaking onto the rack and making it look like the rack was leaking, but it was most definitely the pump and if Better Buy had a problem with that then they could call him. Went back to Better Buy and fought with them about it and they flat out refused to believe any other repair shop or to honor the warranty on the pump. Now I'm questioning if the rack was bad in the first place back in December when they told me it needed to be replaced because it was the same issue that I'm having now and have consistently had since back in December, and they would have been able to get more labor costs out of a rack than a pump. Also when they replaced the rack back in December, they didn't do an alignment or even tell me that an alignment needed to be done so now the tie rods are bad. Wasn't even going to fight them on that, though, because of the problems I had with them on the power steering issue. Since I knew they were going to refuse to honor the warranty on the power steering pump, I fought with them to find out where they originally purchased the part so I could go and get the warrantied part myself and have another repair shop fix it. I had purchased the part from Better Buy who had gotten it from their parts shop, but they refused to tell me where until I threatened to report them to the BBB. NEVER GO TO THIS SHOP! They might have cheap prices, but it's not worth it when something goes wrong. I guess I learned my lesson that you get what you pay for. I'll never be going here again.