Blue Grass Auto Body Inc

1040 W High St LexingtonKY40508
Payment Methods: Visa, MasterCard, American Express, Discover, Check
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When it comes to car repairs, count on Bluegrass AutoBody to get it done in no time. Visit our shop in Lexington, KY, and an auto mechanic will take care of the rest.
by merchantcircle on February 16, 2016 from merchantcircle

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Run As Fast As You Can From Blue Grass Auto Body:
If you want auto body work or customer excellence please by all means stay away from Bluegrass Auto Body, what a horrible nightmare. Bluegrass Auto Body will jack up the charges, add unauthorized charges and add parts that do not need to be replaced. Then refuse to give you the vehicle back unless you pay the extremely inflated bill for unauthorized charges and unnecessary parts. In my case it was an insurance claim. Bluegrass Auto Body contacted the insurance company of the person that hit my truck. I had already received the insurance check to cover the damage so I took the truck in for repairs. Bluegrass Auto Body contacted the insurance company to find out how much the check was written for and then added more charges on top of that. Then I was told that the insurance company, not my auto insurance company but the at fault driver's company, had authorized the additional charges!! Total was $1,000 over what the check was even for. I asked why I wasn't notified about the additional charges and why the truck needed a new bumper. The one that was on it wasn't damaged at all. I was told that it wasn't replaced just repaired. I asked why does the itemized bill say that a new bumper was put on. They hung up the telephone on me. Very mature behavior on Tom's part. Tom is supposed to be the body shop manager. I filed a complaint with the Better Business Bureau. In retaliation Bluegrass Auto Body called Ford Motor Credit where my truck is financed. Bluegrass Auto Body went through the glove box in the truck and found information to call them. Ford Motor Credit gave them the information that I was 6 weeks behind in payments. Ford Motor Credit violated a privacy act by giving information to Tom at Bluegrass Auto Body. Then Ford Motor Credit called me and said they knew where the truck was because Tom from Bluegrass Auto Body had called them numerous times and the were going to take the truck. I called Bluegrass Auto Body and Tom said "since you are behind in your truck payments Ford is repossessing your truck"! Yes I am 6 weeks behind in payments but Bluegrass Auto Body violated privacy and fair trading laws. Beware of this company. I cannot begin to tell you what a mess they have made. The paint job is wavy and has a grittiness to the finish. Besides all the added on charges and parts, the customer service and the work is beyond acceptable. Find another body shop DO NOT USE BLUEGRASS AUTO BODY.
by Nancy Garabrandt-White on October 12, 2011

Information from the business

1965family owned & operated for 65 yearssincesuperguarantee
by localcom on May 22, 2016 from localcom
Getting you back on the road again is what we do best. Serving Lexington and the Central Kentucky area for collision repair and body shop work for over four decades! We are rated A+ by the better business bureau, have two convenient state-of-the-art locations, and will work with your insurance company to make the entire process as seamless as possible. 40 years of experience.
by superpages on October 21, 2014 from superpages
Getting you back on the road again is what we do best and we can prove it. Just select the check vehicle link to the left and see us at work. Our highly trained technicians and professional customer service representatives will take the sting our of the collision repair process.
by superpages on February 22, 2014 from superpages
Blue Grass Auto Body Inc located at 1040 W High St in Lexington, KY services vehicles for Auto Body Repair. Call (859) 255-4040 to book an appointment or to hear more about the services of Blue Grass Auto Body Inc.
by mechanicadvisor on December 24, 2013 from mechanicadvisor