Cascadia Cremation & Burial Services

Cascadia Cremation & Buri was founded in 2006, and is located at 6303 E 18th St in Vancouver.

We contacted Cascadia on a Monday regarding cremating our mother. During the initial visit, Jim talked a big game about how he can usually get things done in 2-3 days and how he knows people at the hospital and that he would take care of everything, so we wrote the check and felt good about things. Days went by and we never heard from him again. Finally Friday afternoon rolls around and we still haven't heard anything, so we call him to find out what is going on. Come to find out that the death certificate hasn't even been signed yet by the hospital and if he doesn't get it back within and hour and a half nothing could be done until the following TUESDAY because Monday happened to be a holiday. When my husband questioned him as to why he didn't follow up sooner with the hospital after the promised 2-3 days went by or give us a call to let us know of the hold up, he became confrontational and yelled at my husband about how "it was out of his hands". UNACCEPTABLE. So WE end up calling around the hospital to facilitate getting the certificate signed in order for her to be cremated and for us to get her ashes back in time for the scheduled memorial service. Isn't that kind of follow up what we were paying him to do?? We did get the certificate signed in time, thanks to the leg work done by my husband, who is grieving the loss of his mother, so this was a lot of unnecessary and unneeded stress. Then Jim tells us that we can pick up the ashes anytime on Sunday after 10am, and that no appointment would be necessary, and to just stop by. On Sunday morning, we arrived to their facility a little after 11am to pick up my mother in laws remains, only to find the place locked up and dark. When we called the number on the door to try to have someone come let us in, Jim again became argumentative telling my husband that he told him to come on Monday and that "he knows what he said" NOT "I'm sorry for the miscommunication" or something like that. Needless to say, this company's lack of follow through and HORRIBLE customer service has left us very dissatisfied. So do yourself a favor, if you are already going through what is one of the toughest things in life to deal with in grieving the loss of a loved one, DO NOT put yourself through further stress and heartache by trying to do business with these people.

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Cascadia Cremation & Burial Services does and will provide the residents of Southwest Washington and the Portland, Oregon metropolitan area the finest quality of service, dignity and integrity for the final arrangements of their loved ones. And, to offer these options at a reasonable price.

The staff at Cascadia Cremation & Burial Services has over 70 years experience in the funeral industry...