Would give them zero stars if possible.:
Hired them twice before and they were cheap but every time they left, my sinks would start leaking again after a few days. Last time we hired them (because they were affordable and did a good job on our neighbor's house...so we kept holding out hope...) we called them to find and fix a bathroom leak.
First day they showed up at 8pm and said it was too late in the day to fix the leak. **the leak leaking and making a big puddle in our bathroom floor** They left and LEFT the water leaking.
Second day they didn't show up. We called them and they told us they weren't supposed to come back till the following day. News to us! So leak continued leaking for THREE days while we waited.
They showed up third day and decided nothing in our bathroom was leaking despite big puddle in the center of the floor. We urged them to figure it out so they decided maybe the leak was coming from our refrigerator... some how flowing under the wall and ending up in the bathroom. Made no sense to us. But they pulled our refrigerator away from the wall, realized the water was not coming from there, left fridge pulled away from wall and went back to the bathroom. Figured the leak might be coming from the sink but by then it was so late in the afternoon they couldn't stay to fix it.
They left, we went to push the fridge back into place and found they'd RIPPED OUR BRAND NEW FLOOR.
We called, left message that they'd damaged our floor. No return call. Next day they showed back up. We pointed out the damage to the floor. They denied doing it. Blamed us. They called their boss who told them not to fix or touch anything, to leave immediately. He said he'd be there later in the day to look at damage to floor. They left, water was STILL LEAKING IN OUR FLOOR.
Boss never showed up or called to look at damage. We called A-1 American the next day. They showed up within hours and fixed problem. No leaks in our house now at all.
Been a month and we've never heard from Cassidy's. They don't answer the phone now when we call. Floor is still ripped.
Cassidy's sucks. They do NOT care if they damage your home and they obviously don't care about what kind of work they do once hired. DO NOT HIRE CASSIDY'S!!!!!!!