Chas Roberts Air Conditioning

9828 N. 19th Ave. PhoenixAZ85021
Payment Methods: Visa, MasterCard, American Express, Discover, Money Order, Check, Finance Plan
Average Rating
Total Reviews
Recommended 4
Not Recommended 4
Average Rating Over Time

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This business provides HVAC and plumbing installation and services.
by bbb on February 27, 2018 from bbb

Member Reviews

what a joke:
Service contracts are good for them but not their customers.
by markimill on August 25, 2011
Super happy:
Don't feel taken advantage of at all price wise - happy with repair - other company didn't fix a month ago and charged me more - new customer for life!
by Joel McLaughlin on January 27, 2011
CHAS ROBERTS: horrible at HVAC troubleshooting and repair:
I have had to call them out to my house again for an issue they have not fixed. I have owned my home for almost 2yrs and have had to have CR come out to fix it and fill with freon(r-22) about 6times now. They cannot find the leak and keep replacing the inner cooler up in the air handler. The freon detector can't find the specific area its leaking at. they have repalced the inner cooler 3 times. It failed in january and now again in may :( I call that some [email protected]!%!y equipment or something where they can't install it right. I just don't know what to do to get thier attention about the issues they are causing with higher electric bills and lack of A/C.
by Preston on May 19, 2009
BAD customer service:
We were only in our NEW home for TWO weeks when one of our air conditioning units went out. We called CHAS since they installed the AC (and hence still under warranty). They COULDN'T come out until the next day so we all had to camp out downstairs since our upstairs (where all our bedrooms are) got to 86 degrees in the night. Technician comes the next day, but since it was late in the day he said the office won't be able to download his part order until the next morning (which meant another night camping with an infant). We were told ours was not an emergency situation because we had two other ACs in the house (which unfortunately did not cool our bedrooms off). I called the office only to be given the run-around as to why they can't possibly pick up a part from a supplier in town the same day. My husband's family owns an AC business and told us that they could come have it fixed in a couple of hours, but since ours was under warranty with CHAS, we decided to stick it with them. Long story short, two nights of 86 degree temps with a baby in the house, a non-responsive customer service office, and a phone call to our builder's warranty office telling them if CHAS didn't get it fixed the next a.m., we will be calling another company and be backcharging CHAS -- they finally came and fixed the fan motor that took 30 minutes tops. What should have taken 2 hours took them 3 days and very disappointed customers. I would NEVER use them!
by duckfeet23 on October 05, 2008

Information from the business

Chas and Alice Roberts founded Chas Roberts Air Conditioning in 1942. Prior to founding the business, Roberts worked as a serviceman for a local utility. In the early years, sales consisted of home appliances, coolers, furnaces, air conditioners and service. In the 1950s and 1960s, the company grew doing retrofits of houses with coolers to air conditioning, custom and tract houses and light...
by judysbook on May 26, 2015 from judysbook
Since 1942, Chas Roberts heating and air conditioning has served Greater Phoenix and, today, we're the largest HVAC provider in AZ.013080ATTR:PARTSCOMMERCIALFINANCINGINSTALLATIONMAINTENANCERESIDENTIAL
by localcom on December 01, 2014 from localcom
Almost nothing is more important during an Arizona summer than dependable air conditioning. Phoenix winters may not bring snow, but the nights still get pretty cold so dependable heating is also important.Chas Roberts Air Conditioning and Heating isn't just the name on the door. The company was founded by Chas and Alice Roberts in 1942 and has been family owned and operated since day one.Our...
by superpages on September 19, 2014 from superpages
Chas Roberts AC & Plumbing isn’t just the name on the door. Chas and Alice Roberts founded Chas Roberts Air Conditioning and... Heating in Phoenix in 1942. The business has been family owned and operated since day one. Today, we are proud to be the largest HVAC provider in the state, offering air conditioning repair and replacement in Phoenix and Tucson. As the leading HVAC contractor, you can...
by facebook on July 20, 2014 from facebook