Bad News!:
First of all I have never written a bad review in my life, yet my experience at Damerow Ford certainly warrants one.
The only positive remark I can state is, my salesperson was polite.
The sale was uncomfortable, and I fell for the OLDEST TRICK IN THE BOOK. I was low balled on my trade in, and was made to believe that their counter offer included a service contract, only to find out later after sitting down with financial that it was rolled up into loan, and my loan was extended into 84 months. I should of left, I knew I had been taken advantage of. I will admit, my trust and naivety also played a part in this.
But it didn't end there. Their specs listed online on the vehicle were wrong. In fact the specs they have listed online on MY trade-in vehicle are wrong (buyer beware)!! I was also told, it included a tow package...nope. I have made them aware of this, but crickets. I have also let several folks know what I need, and how disappointed I have been with the service, more CRICKETS!
It's been 11 days since the sale, and the financial paperwork isn't done YET! When I've been given information it's the wrong information... if I've been given any information at all. Unanswered emails, text, and messages.
I'm pretty tolerant of people making "innocent" mistakes, but this is absolutely unacceptable, and the WORST service I have ever experienced.
by Lori Rivers Hanson on December 20, 2019