Worst dealership ever - full of LIES:
I phoned Ed Koehn after seeing an ad for a Ford Taurus and wanted to get their unlisted price - I was told by Pedro that he could not offer me the vehicle I was calling about within my price range but he had another one which he could sell "out the door" for $15,000. I didn't want to waste either his time or mine so I confirmed this before making the 30 minute drive. After arriving at the dealership and taking the test drive I asked Pedro to get me the price plus evaluate my trade in (which has a KBB value of approx. $4,000). He took a very long time dealing with Aaron Koehn and then came back with "great news". He told me the vehicle would now be $15,995 (before taxes or fees) and that they could give me a full $1500 in trade in for my $4,000 vehicle. I was beyond stunned and told Pedro that he must be mistaken since he already told me the vehicle would be $15,000 including everything out the door and the price he now had was over $15,000 including my trade in! He said he would never have stated that to me, which is 100% untrue. The owner (Aaron) saw this conversation and did ABSOLUTELY NOTHING to assist, explain or help. Pedro was a blantant liar and someone which I would deeply caution you or anyone else you know from dealing with. This dealership is a scam and full of lying people who could care less about helping a potential buyer. I took my business to a small independent dealer in Jenison instead on completed my car purchase yesterday. Ed Koehn Wayland is a complete joke and I would not recommend anyone to deal with them unless you want to be lied to and treated like garbage.
by Steve Morse on September 19, 2013