If they aren't slum lords, they are well on their way...:
I am an unfortunate renter at Queen Anne apartments, managed by Guardian Management LLC. Last year the garbage disposal quit working and starting to hold stagnant water. 4 months and many maintenance requests, emails and calls to the local Linn Benton Housing Authority later, I finally decided to call to the Portland HUD office. Laura Walters is the woman I spoke with and emailed. I learned that what I had to do, in a situation where the government subsidized landlord refuses to do maintenance is to request a special investigation for repairs. (repair and deduct doesn’t work with government subsidized rentals)
While waiting for the special investigation with LBHA the seams in the carpet of the hallway of the apartment that I rent, that also was added to the special investigation, as well As was a minor issue of a door hanging wrong, because the screws in the door had come loose or something of that nature.
The special investigation was done 6-26-2017 by Erik Ohlen, of the Linn Benton Housing Authority. The management at Queen Anne had until 8-1-2017 to repair make the repairs.
The garbage disposal was fixed in 2 minutes or less and I was given a tool to use if the problem reoccurs. The door hinged was fixed in maybe 5 minutes. The carpeting, however, was not going to be such a small fix.
Pg Long was the flooring installer hired to replace the carpet with linoleum. Apparently this is something that has been happening to all of the apartments at Queen Anne, the hallway carpet is being replaced with linoleum, unfortunately, the installer did not have the correct measurements to install or replace the whole hallway, which is maybe 13 feet, with linoleum. He had not been given the right measurements, by whom I do not know, and so was in a conundrum about how to proceed.
I suggested that the installer replace only half of the hallway if he didn’t have the required amount for the whole job. That is what he did, without consulting the manager and, conversely, without the onsite coming to check on the job being done, only half of the hallway carpet was replaced.
I learned from Portland Community Alliance of Tenants, and later from Laura Walters from HUD, that the request for a special inspection could have also terminated my tenancy, if the owners of Queen Anne felt that the improvements would have been too costly and that the next tenant might not notice the repairs that needed to be made.
Now, less than a year later, the part of the carpet that had not been replaced, the carpet started coming apart at the seams again. I made 2 maintenance requests, one on the 8th and 12 of April about the carpet coming apart at the seam, in the part of the hallway that had not been replaced with linoleum.
On the 24th of April, 2018, the branch manager, Jon Girt, the Branch manager of Pj Long, in Springfield Oregon, came and took a picture of the carpet, left me a card and told me he would be in touch. On the 26th, the maintenance person, who just happens to be married to the onsite manager of Queen Anne apartments, came took a picture of the seam, asked if the installer had contacted me, and left. I was reluctant to make a special request after learning that my lease could be terminated.
On April 30th, I tripped on the seam, hit my head h@!%!*n the wall and got a big goose egg, and concussion. I also called the managers office and asked if they would please take me to urgent care or emergency, I’m not sure which, I just was feeling dizzy and felt that I needed help. They didn’t answer so I called the parametics, . they came and asked if I wanted to be taken to the emergency room, at that time I wasn’t sure if it was necessary, I had sat down and the dizziness wasn’t as intense while sitting, I was hoping it would go away. It didn’t I called a friend and asked her to take me to urgent care. There I learned the bang on the head gave me a concussion.
The carpet and linoleum was replaced...by the same installer who did the installation the first time, again, without the management inspecting the job in any way.
So, that is the end of that part of the story…Now we have to go back 2 or 3 years
Had fallen in the sandpit/dog park on the premises of the Queen Anne apartments, over some big large holed pipes that were sticking up out of the sand. I didn’t know how to make an incident report then. A few months later, I fell on the last couple of steps in the stairwell.
There had been some electrical problems at the apartments and the lights were remaining off outside. At that time I was leaving at about 6 am and it was very dark that early in the morning. The man giving me a ride (a medical driver) actually turned his car so that his lights were facing the stairwell that I was coming down because he noticed how dark it was. His light couldn’t shine in the stairwell though.
I had mentioned to a person working around the apartments that the light were an issue. At this time the there was a change in management for the Queen Anne Apartments, I was unsure who I was talking to.
When I go back from my appointment, the driver suggested that I go make an incident report, he told me what one was. An incident report was made about both the fall in the dog park and the fall down the stairs. I wasn’t given a copy of the incident report (which is part of the reason that I made my own for this last incident of me tripping on the carpet)
To shorten this story a little, I’ve made a citizen’s report to Lebanon Oregon city and the Oregon Housing and Community Services, a government agency that oversees the compliance of government-funded housing. The pipes are still in the flea infested sand and now the tenants use the sandpit as a toilet for their dogs. There are big gaps in the fencing around the apartments that have been falling down for years without being fixed or torn completely down leaving leaning fences held up precariously by deteriorating boards.
Additionally, I’ve done some research on the business name of Guardian Manage LLC and their registered agent at 780 COMMERCIAL ST SE STE 100, SALEM OR 97301 3465 American Family Counseling
Find Guardian Management Agent
Phone number(503) 588-5767
NATIONAL REGISTERED AGENTS, INC.
780 COMMERCIAL ST SE STE 100
UNITED STATES OF AMERICA
I also have made a claim with Philadelphia Insurance companies, Guardian Management LLC’s insurance carrier which Dennis Mitchell, the portfolio manager for Guardian Management LLC, was extremely reluctant for me to have.
Thank you ,