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I had Tracy Jordan come to my house to install tile in 3 bathrooms and a laundry room. The job turned out HORRRIBLEEE. The tile was un-level in several places, not equally spaced, the grout color was not consistent and to top it off he used a tile with a big chip and stain on it as the first tile when you walk in the bathroom. He left my house a complete mess, his hand prints were all over my freshly painted walls dirt/grout or mortar was smudged all over my bathtub. He did not even clean off the tiles he marked x'es on when he was cutting them. i had to clean up after a "professional". I had the option to choose another contractor in the beginning with a lower price, however i looked at Jordan's tile website and thought he did a good job on other projects, after having him complete work at my house there is no way the pictures on his website can be his work. I advised Tracy the job was horrific and he agreed to come back and resolve it by taking out the uneven tiles and the tile with the stain on it, he did so however it looked even worse than when he started! The grout is a suppose to be a gray color however has variations of white, off white, gray and dark gray. The tiles he replaced sunk in and look worse. I allowed Tracy a second attempt at the job however after the second try i requested a refund. Tracy was very unprofessional and would not refund the money he wanted to come back and do it again. My house is not a trial and error matter. I can not allow him to attempt numerous time to complete a job that should have been right to begin with. DO NOT TRUST him. His work is horrible. He refused to provide a refund for the work, my bathroom requires the tile to come completely out and be redone in it's entirety. I am very upset and unhappy with this choice of contractor. Please make sure you consider this review before chosing him.