Stay away from this office!:
i have been going, or should i say i was going to kay dermatology for over a decade.
these people blew a 10 year relationship with a client down the drain.
i always saw marilyn, the esthetician, for monthly cleanings, typically every 6 to 8 weeks. each of these is 105$ out of pocket since insurance doesnt cover it. its a rip off if u ask me becuase u could go to a SPA and get the same facial and massage for half the price.
ANYWAY, i went in in feb for what i thought would be a typical visit. IT WASNT. it just seemed like marilyn didnt give a damn about what she was doing. she did a treatment i had NEVER received in the entire decade i had been going. the pain is bearable i suppose but on this day, she was causing excruciating pain. when i mentioned the discomfort, rather than being empathetic, she told me to quit complaining. how unprofessional can you get? she had the nerve to ask, "are you done yet? are you going to be quiet now so i can finish my job?" absolutely horrendous!
then, she did TWO peels. im in my twenties!!!!!!!! ur not supposed to get chemical peels if your skin is that young, especially TWO of them! and then get this, she tells me im finished without even putting sunblock on me!!!!! THIS IS THE MOST ESSENTIAL PROTECTION YOU NEED AFTER DOING SUCH A TREATMENT, ESPECIALLY A CHEMICAL PEEL! she allowed me to go out into the sun like that and when i called her on it, she said, "oh, did you want some?"
i walked out of the office and wrote a 2 page letter that very day to the office manager ARI (who isnt helpful at all) and he said if i dont pay for the treatment, i would be sent to collections. i wrote him back, uhhh did u not see the 2 page letter i wrote you stating how horrible my treatment was and how i was injured? he ignored that part and said "services were rendered. if i were you, id pay before i hand this off to collections."
Dr. Kay is top notch doctor of the SFV:
I have been going to Dr. Kay for about 10 years or so due to many dermatological issues with my body and having been quite sick since 2001. I actually have joked with him at times that I wished he was my father since he has taken care of me for such a long time. We have had some very nice conversations over the years....as he has a wonderful bedside manner- not to mention his staff are very polite and skilled!!! I finally decided to write a review on this website and each search engine out there to praise Dr. Kay and his wonderful practice. It is like having a top notch Beverly Hills surgeon working in the San Fernando Valley (Burbank) without the Beverly Hills prices. I am surprised by a couple of reviews I have read on various search engines regarding people being disappointed. I think that was maybe with old front desk help that may or may not even be around anymore- although I have never noticed anything wrong with the front desk staff. Sometimes I wonder if the negative reviews actually come from competing doctors that want to stain the reputation of a fellow doctor, which is one flaw of internet reviews. I just felt that after 10 years or so of Dr. Kay taking very good care of me I would do a good deed and show my appreciation for his services. Ever since I started buying a lot of products on Amazon and relying on the reviews of customers that had previously purchased those products, I am now into not only reading reviews for any businesses I use but also writing reviews to share my experiences.....One last point is that I actually look at the consistency of reviews for a business or product as opposed to one or two bad/bogus reviews out of many- as sometimes some people just leave a negative review for the wrong reasons.